Hotel Sonar Bangla Mayapur

The property and rooms were decent and spacious. But these two alone don't make a pleasant stay. There was no sense of hospitality in the staff or the system of the hotel. Anything we asked - an extra goodknight, extra bottle of RO water, cup in room their answer was NO. When we requested multiple times and mentioned our room was booked for three, they reluctantly gave stuff. Food was pathetic and all restaurants close at 1030. No option for late night dining in a four star property! Spa was another disappointment with the two women having the same reluctant attitude as other staff. Both women were very unprofessional and had zero training. At breakfast, we found the melamine bowls were stained and glasses were dirty. In asking to change the glass, the waiter argued that they were clean, refusing to change the glasses. I can't stress enough about the unprofessional attitude of the staff. Overall, a very average stay and definitely not worth the price.

The stay was nice . But there are issues with the management there . We arrived the venue at 11.30 AM and although out check in time was 1 PM we were told that we will get hour room before time . But it got delayed further and further and we got our keys after the actual check in time of 1 PM. This was the common issues for almost all the people coming there before time . One of the persons started shouting harshly on them and he got his key well before time even though he arrived later than most of us . So, this was the management in reception . Bell boys were not available as there were only 3 of them with so many rooms and hence check in was delayed further . Other services are good . The food ordered for lunch arrived on time . Room ambience was good and the area around is pleasant to stay . Overall a good experience.

Hotel Sonar Bangla, Mayapur is a spacious property with good infrastructure – it gives a 4-star look from the outside. However, the experience doesn’t match the expectations. Maintenance is very poor. There was a strong stench coming from stagnant water in the garden, and several areas had no proper lighting, which made walking around at night unpleasant. The food was tasty but overpriced – I’d give that 3.5/5. The complimentary breakfast was extremely below average. It felt like they were offering it as charity rather than something guests actually paid for – not acceptable for a so-called 4-star hotel. Check-in and check-out were slow, and the reception staff didn’t make any effort to be warm or welcoming. Overall, a 2-star experience. This place seriously needs better maintenance, staff training, and a more guest-focused attitude.