Residence Inn Mystic Groton

Stayed here for a family wedding in the area. Front desk staff was excellent - Beth helped us arrange and combine 2 reservations in a 2 bedroom unit. Worked perfectly for us. Chastity was also friendly and helpful. One repair needed to be made and the engineer came up to check but new part would not arrive til Tuesday. Everything worked out OK. It is a very dated hotel and FD said they are beginning planning for the upgrade. Nice tourist area with plenty to do for families so this upgrade will serve them well. Hope it does not take too long! Saw both Beth and Chastity training a new FD person - she is lucky to have great teachers!

I stayed at this property two weeks in a row for work and given my stays throughout the New London CT area all year, it was abysmal compared to all the others. Some highlights- 1. Soiled towel from prior guest left in room at check in 2. No wash cloths were left 3. Coffee service was not replenished 4. Bathroom light flickered and went out 5. Overall cleanliness of the room and common areas was disgusting 6. Card readers in the laundry room inoperable 7. Breakfast essentially inedible Each day I had an issue I lodged a complaint with the front desk yet nothing was done until a second complaint. The overall attitude of the staff was non-caring and unhelpful. I have stayed at the- Marriott Mystic Fairfield Uncasville Summerfield Suties Waterford and all are exceptional compared to this dump. Marriott really needs to pull its franchise from this one and call the health department. I will leave a zero star review encouraging all tourists or business visitors to stay away as I will. Does not matter that I am Titanium Elite. No lodger deserves this treatment.

We mainly booked the Residence Inn for the option of a two bedroom suite, in order for our todder to have a separate space to nap and sleep while we could still be up and about. I was a little wary based on some previous reviews, but was more than pleasantly surprised with our actual experience. Maybe some of the interiors could use a refresh, but our room was clean, well-appointed and comfortable. The hotel is super convenient to all top Mystic attractions (aquarium, Olde Mistick Village, downtown, beaches, etc). The staff was great and helpful, especially the man who oversaw breakfast and made sure everything was stocked, clean and refreshed. We used the pool once and it was a bit cold, but our 1.5 year old was more than happy to go in - as were the other children we saw throughout our stay. We would absolutely stay there again.

Had a quick one night stay. My experience was consistent with the tenor of prior reviews - the property could use some love, but the team is great. Big shoutout to Sasha, who provided professional, friendly and kind service at check in. My elite status was recognized and I received an upgrade to a two bedroom suite. Since we were departing before the 6:30 am weekday start of breakfast I asked Sasha if there would be any grab and go bags available - she said no, but that we should be able to take some of the cold items which would likely be set up by our 6:15 departure. 15 minutes later there was a knock at our door - Sasha brought two gallon size zip lock bags with an assortment of fruit and yogurt for us - she said she didn’t want us to be delayed leaving in the morning. Our room was at the furtherest point from the front desk and it was 90+ degrees out so this was more than a quick and easy task. We really appreciated the personal attention and service that went above and beyond to make for a great stay - without us having to ask! I hope management appreciates and recognizes Sasha - she is a big asset to the property! As for the facility itself, it is obviously suffering under a cash constrained owner, with much of the property looking a bit tired. However our bathrooms seemed to have been redone within the past few years as the tile and fixtures were clean and newish. What was disappointing is that aside from capital items that will require a substantial investment there were plenty of routine maintenance items that the property should be able to address to make things appear a bit more loved. Things like touch up painting, zip tying the television cords so they are not hanging down in a big mess, clipping drapes onto rods properly, retouching furniture edges. That’s simple stuff that doesn’t cost a lot to address or take that much time. I used a Marriott free night so the price was right. If I was paying the hotel’s regular rates I would - like many other reviewers - have been disappointed in the condition of the property. The team, and Sasha in particular, were big standouts though.

For people who are loyal Marriott travelers, this place is a real disappointment. Housekeeping of common spaces was poor; dirty carpets and inadequate lighting. They tried to put us in a handicapped room at first. It was incredibly run down with exposed pipes in the kitchen area and furniture that was outdated. We refused that room and I will say our second room was a big improvement but in general, this place needs a complete overhaul and a good scrubbing. Incidentally, we booked this place based on a 4/5 rating on TripAdvisor. Sadly , I did not look at other reviews which are similar to mine. Marriott should disassociate its brand from these franchise owners. They are giving Marriott a bad name in Mystic.

The staff and facilities were nice, but the check-in policies are absurd. I called the day before to arrange for an early check-in and was told to confirm on the day of. When I called on the day, they said no early check-ins were available because the rooms weren't ready. Given that check-out is at 11am and it was 3pm, it’s hard to believe no rooms were available. I wanted to check in at 3pm, which is standard at most hotels, but at this Residence Inn, the check-in time was 4pm. I had a wedding at 4pm, and they still couldn’t accommodate me. I would not recommend this hotel.

We stayed here on a Saturday night. We did not have any of the problems with the room that other people recently have mentioned - everything in the room worked just fine and the bed was comfortable. The hotel was quiet and we slept well. The front desk staff were warm and friendly. The breakfast, I agree with many of the other comments. I've stayed here three other times in the past 5 years. Always looked forward to their breakfast buffet - a notch above similar hotel chains. This time the buffet offerings were sparse at best at 8:00am when we took breakfast. No fruit salad, one choice of yogurt flavors, no English muffins, no nothing. Just a lot of empty space. The first draw of coffee was lukewarm. 5 min later returned for more lukewarm coffee and the coffee urn was empty. I found the kitchen employee and she promptly brought out fresh coffee but I'm guessing that coffee is something she wasn't trained to check if the urn has been placed out for a while. I feel bad for the employees. Marriott's 2023 annual report states that the company had a banner year. Maybe it's time to reward your loyalty program members and your loyal employees by tossing some money to Mystic for a better breakfast experience.

The place is run down. The pool area is the worst. Squeaking noises from the air unit. A panel that was dirty and rusted hanging from the ceiling. Pieces of fiberglass insulation blowing out of a bet on to a once clean towel on a lounge chair below. A pool light still connected to electricity taken off the pool wall left on the cement pool deck. The water was ice cold in the pool and no hot tub. The room was not much better. The bed was super uncomfortable. I tried to sleep on the couch but that was even worse. The breakfast was meh. I say this with confidence because I’ve stayed at a lot of Residence Inns over the years and have found the food to be pretty good. I will say this though. The employees are outstanding. Everyone I passed made sure to say hello. If it wasn’t for an amazing staff, I would have given the hotel one star.

Hotel staff is kind breakfast crew angel N and angel r does great job to accommodate all guest even the ones that have to leave early. During my stay need several thing printed, scanned for work penny b at front desk was great at helping me during her busy schedule