GGastnutzerReview of southern star hotel (stay from tuesday, september 10th to friday, september 13th) our overall experience at southern star hotel was very good, deserving of a 4-star rating. Upon arrival, we were warmly welcomed by the courteous staff at the entrance, setting a positive tone for our stay. The parking space above ground was excellent, offering convenient access, though it is unclear whether underground parking is available, given the hotel’s central location in the city. The room rates were reasonable, and room service was prompt, efficient, and affordable, contributing to the comfort of our stay. The housekeeping services were also prompt, maintaining cleanliness and regularly replacing towels and toiletries. The room itself was spacious, with the inclusion of an extra dewan, which was a thoughtful touch. Zest restaurant offered an excellent variety of food, and the service there was impeccable, enhancing the dining experience. However, there were a few areas that could be improved. The closet for clothes was poorly lit, and additional hangers would have been helpful. The plug points for charging devices were not optimally placed, which was somewhat inconvenient. Additionally, the bathroom would benefit from better lighting around the shaving mirror, and we noticed the absence of face and hand towels upon check-in. The safety locker posed a challenge due to unclear instructions regarding its use, making it difficult to store items securely. Furthermore, the instructions for contacting hotel services were not displayed prominently and were crowded among other items, such as the table lamp, making them hard to locate, especially for elderly guests. The room also lacked sufficient space for additional storage, adding to the inconvenience. Lastly, we suggest the inclusion of a bold, visible wall clock in the room, as this would be especially useful for guests sharing the space. Overall, while there are some areas for improvement, southern star hotel offers a comfortable and pleasant stay with excellent service.
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