Sand Dunes Resort & Suites

today my id was expired and I had already booked my room for next night. my boyfriend was kicked out of my room with less than an hours notice and locked out of room, with not even all of our belongings while I was at work!!! no one at this hotel had the decency to inform me of their decision that they wouldn't except my expired ID and I needed to leave ASAP. and I had to get my refund from 3rd party sales Trips.com which said this booking would not be offering any refunds!! still waiting to hear back from them on refund!I will never go back there and would never recommend them to anyone after the rude people I had to deal with today!!!

staff was very rude-Tameka who was not a manager claim to be one and refused to give me GM name when i asked. i was suppose to get a view of waterpark and instead a parking lot and trees. So when I called and complained about the room so asked me was i raising voice which I wasnt , then she asked if I wanted to leave? Thats when I asked For manger and she told me she was. we stepped out on balcony and at 10pm tried to close and lock it the whole handle fell apart. we called to report and after 45min no one showing, i called again and asked when they would be up there and Tameka said "cant you just sleep with it open tonight?" they finally got up there after 11pm and could not fix it...they had fight to get the door shut, but finally did. The hot tubs were so disguisting it looked like they had not been cleaned in weeks ...it was complete foam and brown water! and they also offered a discount and Tameka refused to to give me the discount!

Wouldn’t let me stay because I was a local. Had no where to go because my home has black mold

Me and my fiancé had a really great time here last weekend! Staff was very friendly and the area was very clean! Looking forward to staying here again soon

It was a wonderful family weekend while celebrating my brother's birthday. Thank you!!!!!

Stayed in The Villas for the efficiency kitchen use. Have stayed there before. If you go, I wouldn't recommend The Villas. The hotel itself has nice accommodations and amenities. I don't complain about conditions but the tile/vinyl floor was filthy. Didn't really catch on for a while because everything else was fine. I also was missing jewelry. I hate to accuse theft but I am certain I had it in the room. I submitted a verbal and email complaint but was never contacted by the hotel for followup.

The bed w as hard and felt like I was laying on just springs. The first room I got when I checked in was right about the pool and smell like pee and chlorine. I got moved and that room was better but the beds were very uncomfortable. The property could use some updates.

Room was very clean but it smelled like mildew. Didn't enjoy my view. Nice 3 steps from beach. Overall I will stay again just make sure get ocean view

The room is in really bad shape. The bathroom is very moldy and the toilet clogged.