Grupotel Alcudia Pins

I’d like to start with how the experience went from entering the hotel we entered around 3am after an early morning flight and was greeted by 2 gentleman. Both welcoming and polite. Was checked in and charged the room tax etc and he helped us to our room which was nice. However upon entering we quickly realised it was the wrong room. We paid for a sea view with a bunk bed for my daughter with additional needs. My daughter was screaming as she’s never slept in a bunk bed before and was actually more excited for this than the whole holiday itself. Even on the transfer to the hotel she asked around 200 times for reassurance she was getting the bunk bed and I assured her yes. Instead we was placed in a dingy small room with a broken fridge a small sofa bed for her bed no nice view. I called reception immediately with my child absolutely screaming and heart broken. The man could hear her crying down the phone and I told him I wanted the room we paid for. He was rude in saying you will have to ask reception in the morning to see if one is available as we have nothing now. So after HOURS of trying to settle my child down we finally went to sleep. We then realised in the morning he hadn’t given us our wrist bands for all inclusive so we went I reception around 10am to ask if we could have them to be told no your self catering… I then luckily got up my email confirmation and found out the man thought we was a different Taylor not who I am.. ( my surname is Taylor and another guest had the same surname ) after a few staff investigated the man actually gave this other guest our room and our room wrist bands and assigned us to a crappy room!! After a 30 min wait of management checking we was given our wrist bands and assigned a nicer room with a beautiful view and very spacious however no bunk bed. But we wasn’t going to move our cases again we was tired and with a Sen child in a pram we can’t keep dragging cases around it’s tiring. We accepted the new rooms and the apology and went about to enjoy our holiday. Weather was beautiful although 2 thunderstorms one during the night one during the day so not too bad, sea was a bit murky after the storm but soon cleared up after 5:6 hours, sea is beautiful however you get hounded by people selling hats blankets hair braiding or massaging again this can be really daunting to a Sen child especially as they don’t back off and stand there over you as your building a sand castle. And I’m sorry who bring cash to a beach directly linked to the hotel, there’s nothing to pay for unless hiring a slide boat. Views are beautiful sea is crystal clear I didn’t see any homeless cats or animals once which was nice. Bar was good some cocktails chargeable but I think reasonable only 3 ish euros with writs bands, entertainment was also good you can download blue app and see everything that is on, however a lot of drunk men without children shouting which is scary from a child’s point of view, I think it should be restricted

Home from a week stay at Tui Blue Alcudia pins.. Travelled as a family of 5.. what can I say.. AMAZING hotel, service, staff, Food, entertainment, we loved every minute of this place.. would definitely recommend and return. Thank you to this hotel, no complaints what so ever.