Gastnutzer
3. Oktober 2024
I had a booking with this property for two days. Before we could travel there, my husband got a high fever of 102 and we requested to extend the checkin date by a day to which they agreed very reluctantly. To our misfortune, my husband’s fever increased to 104 and he got tested positive for dengue due to which making the trip to the property difficult for us. This is where our horror story starts with the hotel, a certain Ms. Ritu who is the acting manager. She was not only unempathetic, but also an extremely rude woman. Despite sharing our medical records with her to prove the genuineness of the case, she maintained her aggressive tone and informed us that the hotel owner lives in London and does not allow even medical emergencies with documentation for refunds. Not just that, after initially promising a refund of 50%, she completely backtracked on her word later citing lies. We had heard about the genuine pahadi culture and while this has been always true in all our travels across the country, this particular lady is an unfortunate exception to it. We hope the 16000 that you kept of ours despite a genuine medical emergency like Dengue is enough to fill your greedy pockets and justify all the lies and excuses you made in our case. My recommendation is to stay away from “businesses” like these that lack basic human sympathy and are a black mark on the hospitality industry.
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