Mia's Favorite Hotel

The service was unpolite, especially the menager and the girl working on the reception!!! The room was not warm they were working on the heating the first day we came. As we left they tried to put some other drinks and room service on our room receipt and we didn't used the room service for once. We booked a room for 2 nights without any reservation on mail just on the phone. And then when we were about to leave they told us another price which was x2. The siphon in the toilet was stuck and when we got shower there was water all over the toilet floor. At all really expensive price and overrated hotel!!!

- Dirty and unhygienic place - The apartments/rooms are quite bare/sparse, nothing for the kitchenette, no furniture to enjoy the 2 balconies we had. - Food at breakfast was terrible, bland and disgusting. - You will not get ‘peaceful’ and ‘tranquil’ here, music until early hours of the morning along with people screaming. - Horrific customer service. HORRIFIC. More below - BLACK MOULD IN THE BATHROOM. At every turn they are making people sick. Dirty and disgusting, no standards for cleaning. Main Event: *Note: I messaged the Hotel months before my arrival, asking if they could accommodate my dietary requirements, to which I got no response. I also tried calling reception multiple times and got no response and no call back. My first day I asked for a pan to cook with as the kitchenette had NO pots or pans or utensils. I was denied a pot, I could hear the chef carrying on when he was asked for the pot /pan, saying “this is the kitchen, she can’t have a pan’, I was then told the kitchenette was ‘just for heating things not for cooking” I pointed out that I can’t heat up anything without a pan, to which he had no answer, just kept telling me the managers said there was nothing to be done, I couldn’t get a pot. But also said ‘there are no suitable pots/pans for the rooms as they are all too big’ which turned out to be a lie. (I have many intolerances/allergies/dietary requirements, which is why after seeing the breakfast options and scouting nearby restaurants I just decided I would probably need to just cook for myself). So I was quite upset wondering how I was going to simply feed myself the 2 days I was there. Therefore when my travel companion found out, they were quite upset for me and decided to go talk to them as well, she went down and demanded a pot, she asked to speak with the chef directly as she wasn’t leaving without a pot to at least boil water in for pasta. She could hear the staff member begging the chef for a pot, saying “could they just borrow a pot for an hour and bring it back”? To which the chef responded “NO!” After more yelling and complaining from the chef he finally handed over a pot after my travel companion demanded that the chef come talk to her face as she could hear him anyway. The pot we got was dirty, it did look like someone had tried to clean it but there was still food all inside of it. Seeing the dirty pot made me glad I decided to cook myself as I can’t even imagine the cross contamination there, and after reading other poor reviews I believe you’d just get sick eating there. Not worth it. After we got the pot we were then quite surprised to be treated so rudely the rest of our stay, lucky we only had 1 more night or we would of left early, all staff, even staff that weren’t there, proceeded to ignore or snap at us and when we asked if they could book us a taxi for the following morning they said they would get back to us with a price which they never did. I had to follow up again for a response, where the

L' Hotel è confortevole, siamo stati anche a quello sulle piste con cui è collegato, buona la spa e soprattutto sono amici degli animali. Personale gentile e cordiale, buon ristorante con cibo delizioso e internazionale, ottima vista sul lago.