Premier Inn Crewe (Nantwich)

Staff welcomed with a smile and they was friendly and made me feel at ease being away from home.

The appearance and initial cleanliness of the hotel was good during my 5 day stay. However, as the days progressed it became clear that there are virtually no staff and that cleaning of the rooms is not done regularly. There is the option of walking to reception and asking for someone to clean the room and you have to leave a card on the door saying you've asked reception for your room to be cleaned. However, despite doing this for 2 days, my room was not cleaned at all during my stay, nor were the towels changed, bed made, bins emptied or tea and coffee supplies replenshed. Reception wasn't often staffed and one particular member of reception looked like they couldn't care any less if they tried, and spent most of their time browsing on their phone. Noise in the room from upstairs was also very very irritating, often preventing me getting to sleep or waking me up early in the morning. Facilities wise, the room was ok. Modern tv, plenty of plug sockets (no USB sockets but not an issue for most people), kettle, hairdryer and nice lighting. There was no shaver socket and no iron/ironing board or trouser press. The bath was fine, but water flow from the shower head and basin tap were heavily restricted, probably for water saving reasons, as the flow from the bath filler tap was amazing. Bed pillow and mattress comfort was ok but bed could do with being longer. I'm only 6ft tall but feet dangling over the end is not ideal. Very poor service during what could have very easily been a nice stay in hotel situated in a good convenient spot with nice surroundings.

Staff were very helpful and nice, answered any questions we had. Rooms were very clean and housekeepers were lovely. Town is very close and had a lot of things to do. Pub next to the hotel so can get a nice meal and drink. Overall a very nice experience