DoubleTree Suites by Hilton Mt. Laurel

This is a well located, reasonably priced property. A big shout out to the bartender and the breakfast staff. They went out of their way to make me feel at home. Also, this is a large hotel and might be challenging for anyone with mobility issues. Interestingly, from the main lobby, it’s quite a walk to the nearest elevator. I do think they need to streamline the check in. They were training a new employee, which I have no issue with. There was one employee being trained and two others showing him what to do. When I arrived, there were more than twenty people in line. That was the only check in option. We all waited (patiently!) while each person was checked in at a snail’s pace. There was no “bear with us” or $5 off a drink for the extra wait. This falls far short of the Hilton brand as I know it.

By looking at the reviews, i thought this hotel would have been a bit more up to date and nicer. But it was very very old, popcorn ceiling, 70's couches. We had a balcony but no chairs, so what's the point. If you book a room that includes free breakfast, you must tell the lady in the lobby restaurant because she just wants to take your money. She didn't even ask if people had breakfast included in their stay, she would just bring them a check if they didn't say anything. She was robbing people of their money. and when we did eat our free breakfast, she would just keep watching us eat and see what we get from the breakfast bar. Very yucky feeling. A/C was not powerful in the bedroom, My fridge smelled disgustingggg! Sink in room would not drain properly. Things i liked were the big dresser in the bedrooms, Beds were nice, and bathroom was nice and clean. Overall, we did not have a great experience. I was expecting a much better experience due to the reviews i saw.

Hotel staff were extremely friendly,welcoming and accommodating. The rooms and floors themselves were very clean and modern ,they were just very confusing to navigate ,hotel is like a quadrant and you didn’t necessarily get to your room the same way twice.The air conditioning in the one room did not work and interestingly I ran into another guest who told me he originally was assigned that room but the a/c didn’t work so they put him in another room so why they would try to do the same thing without fixing it baffled me .The second room also did not have any a/c and by 3am It was almost 80 degrees in the room and they finally moved me to another room . The breakfast buffet was disgusting and not worth the additional $18.99 but overall it wasn’t bad for an overnight stay.