Homewood Suites by Hilton Philadelphia/Mt. Laurel

The room could have been cleaned better , the shower door was a bit dirty. It would be nice to have more trash bags accessible in the room. The elevator makes a lot of noise when operating . The pool is nice but I wish they kept it open longer for adults , or close it early for children , hard to enjoy it sometimes with so many kids in there

Large German shepherd tried to attack me as I was getting off the elevator. I pressed the elevator button to close the doors, got off at the second floor and ran. The staff agreed with me that service dogs do not try to attack people. The dog stood above my head and launched at me. The owner said, it’s ok and he hit the dog. I told the front desk to run the recording back to see what happened since there is a camera there. Microwave and refrigerator were dirty. Garbage disposal made the suite smell like sewage. By the time, they could switch suites, it was late at night and we were checking out the next day so it was pointless. We waited all day to switch rooms because the manager said the other suite would be clean in 20 minutes. Turns out not true. Bedding was wrinkled badly. I was told that I could not get a refund. The kitchen worker rudely came over and made my waffle. I never asked for help. I knew what I was doing. He just walked out the kitchen and took over with a rude attitude. The coffee was cold and everyone was complaining. Breakfast was nasty and limited for the price. Our cards were turned off a day before we were to checkout. I drove to the front entrance as the dining hall was too far. When I drove back to the door closest to my room, I could not get in. I had to call the hotel to send someone to let me in. I stood in the rain for 20 minutes holding food at the door. Staff opened the door and gave new key cards. HORRIBLE STAY!!!! Nice staff though.

Enjoyed the breakfast but they did not have brown sugar, were out of flavored creamer and had plastic wrapper pieces in the spreadable cream cheese. The sleeper sofa killed my back. That cot must be what it’s like to try and sleep on something in jail. Also the indoor pool was FREEZING!

Unfortunately, the hotel made it incredibly difficult to change our stay. We also waited a while to get into our room, even though we showed up after the noted check-in time. The room was a little dirty and the couch needed to be replaced. The breakfast was the highlight with better-than-usual options, and the attendant was fantastic.

Excellent location near main highways, yet room was quiet at night. The pool was adequate size. The lobby seemed a little small, but was OK. The food was average - felt sort of corporate. The bed was comfortable and the room was spacious. The rooms are spread out length-wise, so expect a lot of walking to get to your place. Once there, you can park near an entrance. Pricing was fair.

One of the two key cards didn’t work for my room. When I told the front desk rep that night she kindly corrected the issue but afterwards the key still didn’t work for my room nor did it work for entry into any of the amenities. I didn’t go back and tell her again because it was whatever that night and I didn’t want to keep pressing the issue. However, I did tell a different front desk agent the next morning about that same key. Another thing, the room I stayed in has one too many holes and oddly placed screws for my liking. My partner and I were pretty suspicious the whole night as there are discrete cameras being made these days. I’m not saying the hotel has them in their rooms nor am I saying that one was found. All i’m saying is, you could never be too sure these days with how the world is today.

Room was clean and room a good size. Wish breakfast a litttle different not many options

2nd floor hall had bad oder, room wasn’t much better, doors and door casings where people put their hands were dirty, and gross, was horribly uncomfortable, I’ve seen cleaner couches in college dorms, the couch mattress was thin, and my daughter kept complaining about being poked with springs, the site glass in the coffee pots in the breakfast room were so dirty. You could hardly tell how much coffee was in the pot, the bottom of the pool had a layer of grime, and you could literally see the brown in the bottom.