Kilimanjaro Wonders Hotel

only place to stay in Kilimanjaro (Moshi)

The service was very wonderful and everyone was very very kind to us. The staff was very good in helping us find what we needed in town.

As part of Soraka’s Tour package, I was required to stayed at Kilimanjaro Wonders Hotel. Unfortunately, this hotel had dirty sheets, and a headboard with old and peeling material that constantly flaked onto the bed. Also, upon my arrival there was no hot running water. After more than 18 hours of travel, it was a major inconvenience to not be able to shower after a long day of travel. I tried to reach the owners of Soraka Tours, as I was in need of immediate assistance, but I did not receive an answer until the next morning. This was surprising, as one of the owners actually live in Moshi. Additionally, the hotel did not have internet service, so it was very difficult to communicate with love ones to let them know that I arrived safely. Later, I was told by Soraka Tours that this was one of the better hotels in Tanzania. I have stayed at several Tanzania hotels in the past, and know that this is not true, and that there are plenty of great hotels in Moshi that have hot running water, and do not require their customers to sleep on dirty sheets. Please see the attached pictures. I immediately asked to be moved to a new room, but was not allowed to do so until the next morning, as they claimed not to have any available rooms. Unfortunately, I had a sleepless night as I had to sleep on a chair for the entire night. I learned the next day that the hotel was actually half empty as it was off-season for tourists. This is not the service that I expected from Soraka Tours. There are more experienced and established tour companies that have a proven track record, as it pertains to service and offer much better accommodations to their clients. My advice - Soraka’s commitment and promise to giving clients the best experience was not provided and my overall experience, including the accommodations, was horrible.