Gastnutzer
19. Oktober 2024
One of the worst hotels I’ve ever stayed in. Location is okay, close to Morjim beach, north Goa (~50 meters walk). Approach road to the hotel is terrible, full of potholes, not convenient if you want to drive around and explore the area. Staff was extremely untrained and inattentive. Service is simply bad. Hotel property itself is good but not well maintained. Hotel has a swimming pool but they don’t keep it clean (lots of dust, dirt, leaves and frogs) and do not respect the opening times. The reception staff and manager was incompetent, the hotel doesn’t even have a general decency of offering their guests water or a welcome drink while we wait for the rooms. We also had to drag our heavy luggage ourselves from the car to our rooms. Rooms are average and definitely not the cleanest. At first we were given two rooms - one with two cockroaches and one with termites - that too not next to one another and not on ground floor even though we requested that because we had guests with mobility impaired. After lots of fighting and escalation, we were given two cleaner rooms next to each other but still on the first floor (without an elevator) and were still not the cleanest. In one of the rooms, we had requested an extra bed - it took several calls to the reception to get that set up. Amenities include chairs, tables, desk, windows with curtains, TV, air-conditioning, ceiling fan, closet space with hangers, safe, fridge, tea kettle, tea & coffee, charging sockets and lamps on both sides of the bed, mirror, hair dryer, and essentials like towels, napkins, shampoo, shower gel, etc. Room lighting was poor. WiFi speed and coverage was very bad. Bed and blankets were large. Mattress was not the most comfortable one (especially for people with back problems). Bathroom was fine with a walk-in shower, toilet and fan. Breakfast was good, had a good variety of options. Their in-house restaurant food was also good, but the waiting time, service and restaurant staff was terrible - for every thing you had to remind them several times, sometimes for 45 minutes and in the end had to cancel the order. I would never recommend anyone to stay at this hotel, especially if you are from outside India and if you value good service and quality.
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