This should be a case of bait and switch. When you search this hotel in the Hilton app, it shows a nice modernized hotel, for the Morehead, KY location cover photo. Upon selecting your room, it shows the correct outdated room. One would think “Oh they just forgot to update the room photos since the main photo is updated. No. The main photo is wrong. This place is overpriced and outdated. The bed has box springs that sound like they were installed 20-30 years ago. Squeak and creak every move you make. TV is updated. It’s bout a 40-43” LG. Wi-Fi is abysmal during the day. Huge pings, with Wi-Fi improving as the night goes on. Around 11pm I was able to get 5mb up/5mb down. Still slow pings, but usable. $162 for the Honors rate, totaling up to a whopping $188 for this outdated location. I felt like I had been scammed. No, it was not from a 3rd party app, it was directly from Hilton. Front desk staff was okay, nothing outstanding. Didn’t offer me any of the members freebies. I at least expected a bottle of water for the price of the room. The hallway floor squeaks nearly every step you take. Walls and floor are super thin. Luckily, my neighbors were quiet and I made sure to walk lightly for my neighbors below. Room and bathroom were clean. That was the only saving grace that didn’t make me walk back out and request a refund. Lastly, the parking lot is in severe need of lighting. It is so dark out there. Made me wonder if it was even safe to be out there. I will not be back here until it is modernized.
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