Borgo Pulciano Agriturismo

Beautiful surroundings of Umbria and relaxing hotel. Restaurant very reasonable prices and chef very friendly. The menu catered for allergies extremely well and out my mind at rest. Food was delightful and staff friendly. Will be revisiting!

From the outside this agriturismo looks pretty nice. But, first of all, I don’t think we’ve ever felt less welcomed when checking in. Then into our room… cold, bare, unwelcoming, with bare walls and lacking any charm whatsoever. We have stayed in many agriturismi and other types of lodging in Italy over a 24 year period, and this is the first one we’ve ever found without a bidet. I decided I could (grudgingly) live without one. But then after showering, we found that the bathroom floor floods because of the way the shower is constructed. When we asked for more towels to mop up the water, they wanted to charge us €10, I think for each extra towel. We had never heard of anything like this! I know that sometimes a hotel will charge for damaged or soiled towels or linens, but we were only asking for towels to clean up the flooded bathroom due to a badly designed shower. Also our kitchen had a four burner stove, but not a single pot or pan to cook or reheat anything in! After a couple of day of days, most of the staff became friendlier, but the two women working there remained pretty sour and unfriendly. When they remodeled this place, it seems like they did it on the cheap, didn’t really pay attention to details that would’ve made it nicer and left some details unfinished, like unfinished trim. The room smelled like concrete and there were gouges in the wall that hadn’t been repaired. On the plus side, the bed was comfortable, the room seemed clean enough, the heating worked, and there was good Wi-Fi. However, we feel that the bad/funky far outweighs the good.This place is owned by the Garibaldi chain of hotels and it’s obvious that either the hotel chain management or the staff seem not to care very much. We left early (and lost one night’s fee), but we wanted to move on to somewhere more welcoming.

Beautiful borgo with spacious and comfortable “self catering” accomodation, nicely located in a quiet and charming part of Umbria with beautiful views. The parking right outside the cottage was perfect. The beds were great. The restaurant is good but if you’re there for a few days and wish to cook a meal or even boil and egg in your kitchen this is impossible. There are NO kitchen cooking implements, not a pot, not a pan, not a coffee pot, nothing with which to wash up, not even a plug for the kitchen sink. One has to bring the whole kitchen along. We had to buy an espresso Mokka pot just to be able to have coffee. Yet they have dining facilities, a fridge, some cutlery, no wine glasses. This was disappointing. The pool area is great, but you must wear a swimming cap which is written nowhere and on booking directly as I did, they don’t tell you this. On arrival they offer you one for €3. It’s most annoying when one has these already at home. Swimming towels can be borrowed with a deposit. The double volume, attic style cottages with bed upstairs are exceptionally hot upstairs, the air conditioning does not reach there. We had to bring a mattress down to the lower level and use the sleeper couch in order to sleep on subsequent nights. The staff are pleasant and helpful and make an effort to find solutions to problems. We were assisted with a late arrival restaurant booking but I also realize now that cooking in our own self catering cottage would have been impossible so they had to make a plan for us.

Camere sporche, umide, letti ad una piazza e mezza, tavolette dei bagni rotte, camere consegnate fredde e non riscaldate per asciugare l’umidità, disattenzione nel fornire asciugamani ( non cambiati ed ottenuti solo dopo tre ore con continue richieste) , federe sporche. ( vedi foto )Ma la cosa peggiore è l’incapacità’ da parte della direttrice di rispettare i clienti creando solo difficoltà per ogni cosa e rispondendo in modo risoluto senza creare una forma di soluzione. Grazie alla signora responsabile del ristorante per averci aiutato a mediare con la netta negligenza della direttrice e trovando una soluzione per non dover lasciare la struttura.

Camera semplice ma pulita,bella vista dalla camera, ottimo cibo anche la colazione ottima e abbondante,personale del ristorante gentilissimi,anche la ragazza alla reception gentile, struttura situata in mezzo al verde ,bella struttura rilassante, la consiglio

Struttura ricettiva immersa nel verde e dislocata su diversi edifici come se si vivesse in un piccolo borgo. Una sistemazione che garantisce una certa tranquillià e privacy. Il personale è molto disponibile e affabile, come se ci si trovasse in famiglia. Colazione di buon livello, sia dolce che salato. Camere semplicemente arredate, a volte senza una linea comune, tutto sommato comunque funzionali. Disponibilità di parcheggio, anche se non vicinissimo agli alloggi. Da migliorare il servizio di riassetto delle stanze, ove previsto: nel nostro caso non sono state integrate le dotazioni dei bagni (detergenti per la persona e carta igienica).