Hotels in der Nähe von Rachel and Dwight Crandell Memorial Reserve, Monteverde

Rooms were clean. Beds are incredibly comfortable with great pillows. Our room had a small balcony to sit out and enjoy some fresh air and a nice view of the garden. Very pretty grounds. Breakfast buffet food was hot, fresh and nicely prepared. Staff were extremely friendly and helpful. A 20 minute walk will take you easily into town for restaurants and shopping. We found it odd that there seemed to be no thermostat, air conditioning or ceiling fan in the room, only windows to open or close. But it was cool at night and we made use of the extra blanket for the bed. My only complaint was that there seemed to be a hot water shortage for the shower - not sure if this was a matter of timing or on ongoing issue.

What seemed like was going to be a great place to stay in Monteverde ended up being the worst part of my trip to Costa Rica. I did a lot of research before booking and even emailed the staff prior and there was someone by the name of Ran who was incredibly helpful and made me feel like booking with Pension would definitely be worth it so I booked. About a couple of weeks before my trip, I reached out again to confirm transportation arrangements with Ran who was looking into it for me and I never received a response. I reached out again a week later and received a general response from the hostel stating that Interbus was recommended. This was clearly not the individual I was in communication with and it was a red flag I unfortunately ignored. I ended up doing my own research for transportation and we finally arrive to the hostel. Upon arrival, I was greeted with the new owner who we come to find has only been in Monteverde for 3 months and seemed overwhelmed. She was complaining about how she had to take on so many roles now that she is the owner and honestly it was way more information than needed. She was unable to provide any helpful information like what's the best way to get back to the airport, good place to eat, etc. It also then made sense why Ran (previous owner) never emailed me back. It all just left a really sour taste in my mouth. Whatever. Moving on to the room, basic hostel room with no closet space, just a few shelves and noisy neighbors. I did not attempt the shower and the overall vibe of the place felt depressing with the awful lighting (felt like a prison cell). The complimentary breakfast saved us money but that was also a weird experience having to go next door to ask for it and the staff wasn't the most friendly. Then on the night before our departure, we went to reception to ask for a later checkout (as instructed on the hotel brochure in the room) and spoke with the owner who checked us in. Our bus out of Monteverde was at 2:00pm and she said we could stay in the room until 12:00pm at the latest. We thought finally this is the one positive experience and we figured we could walk around or go get a coffee somewhere for 2 hours, no problem. What a joke. At 10:40am the next morning as we were getting dressed, someone is knocking hard on our room door. After getting some clothes on, I answered and its one of the other receptionists stating that checkout was at 10:00am. I advised that the owner gave us the okay last night to stay in the room until 12:00pm. She immediately said, ”No, we have someone checking into this room and you have to check out.” There was no apology for the miscommunication, no form of recovery or compromise- just a flat out no. I work in hospitality and I understand this is a hostel but wow. I wish we would have just gave our money to literally any other local hostel. The experience we had prior to arriving to Pension to the moment we got there and finally checked out, was black and white. What an upset a

房間沒有窗户，但大部分時間都在外面活動，酒店也有很大的公共空間。

We stayed there for a night and had great time. We typically don't spend much time in our hotel and this was no exception. However, the beds were good and the room was clean. Great balcony with an amazing view. Sure the TV was ancient but who cares! The complimentary welcome drinks don't include any alcohol but the juice was great and we thought the food was fine and we enjoyed it. It is a climb if getting there by foot. We drove so that was not a problem. One thing that I will say is that it was very, very windy up there. The wind was whipping at our balcony door all night and I was waiting for it to shatter. It did not happen of course but it did keep me up since I am a light sleeper-- everybody else slept fine. They even liked the sound of the wind whipping away at the room. In addition to the balcony in our room, which is big enough for yoga, etc, there is a communal balcony as well, where you one can do yoga, enjoy the view, or hang out and talk to others in the sun. Overall, our stay was excellent and we enjoyed it. While there we did the night tour, zipline, and walked around and ate in the town center.