Sandals Montego Bay All Inclusive - Couples Only

Have been to this location many times over the last 40 years and service is always first rate. The employee's care and make you feel welcome from the minute you arrive. They deliver on service in general and the Butler service is top notch.

This was the best experience we've ever had Martel oat the piano bar was amazing welcome back we missed you!!!!!!!!!!!!

That was one of the best meals I ever had. The service was absolutely incredible from Michandia. She truly made the meal even all the more special for my wife and I on her honeymoon. She deserves a raise and she is the best!!!

The diddles are back from 9 nights in mobay. Wow, one of the best resorts we have visited. Food is very good and the staff are excellent. We stayed in a millionaire butler suite at the end of the resort. The roo. It is a few steps from the beach and amazing. Our butlers were great and sorted out a shady spot for us with a cooler, brought us snacks and generally just looked after us. Amazing drinks and food. Went to butch's twice at night as it was that good. The resort was spotless and the staff do a great job of keeping it thst way. We were a little worried about the plane noise but it did not bother us at all. We went to royal caribbean one night and thought the noise was more intrusive there Final.shout out to sean and the entertainment team. The energy those guys bring is off the charts. We'll see you again mobay. Peace and love

Man we love Sandals Montego Bay for the people and the service. Just spent a week in June 17th 2025. Let me tell you the staff there will do anything to make your stay great. Huge shout outs to the housekeeping manager who got me a mattress topper installed to make my bed more comfortable. We always get a butler room to help us with getting to dinner and providing us with lunch on the beach. Also huge thanks to Jerome and Granville our butler team for setting up a cabana each day and providing us a cooler for drinks. The latitudes waitress Aneshia was so attentive to making sure we had cocktails on the half hour. I could not be more impressed with our housekeeper Candice who made our room perfect everyday and the attention to detail by leaving a note thanking us for staying was just a classy touch. The entire staff always wanted to make your vacation worth it. Some people say sandals is expensive I say it’s worth every penny. We met a couple at the airport who did not stay at an all inclusive like sandals and they spent just as much paying for drinks and food. I was literally right on the beach and it is amazing. Our travel agent Jen from Knit Your Average Events is in the know for all things sandals. She has stayed at every resort and knows the rooms to pick and the best views. When you have a travel agent who cares more about her clients than anything they work with the resort to make things perfect. We celebrated our anniversary there last week and the staff, butlers and our agent made it perfect. If you are on the fence about sandals then don’t go to Montego Bay because you will be hooked for life. I cannot tell you how much we enjoyed our third stay at this property. They make it feel like home away from home.

My wife and I booked a trip to go in December during Christmas. Then the hurricane came. We have been waiting on our refunds for almost three weeks only to get the run around every time. Don’t ever book your airline through them as a package. There is zero benefit and too many complications you have to cancel for any reason at all. It shouldn’t take 3 weeks to get a credit for over $4000. We will never book another Sandals vacation again. The customer service is horrible. You get different answers every time you call and the run around on getting your money back.