besttime Hotel Monschau

We recently stayed here for 2 nights, at the end of a 2-week vacation in Germany. The only positive thing I can say about this hotel is that it was quiet at night and in a safe location. Otherwise, our stay was unpleasant and I would NOT recommend staying here. First of all, we requested parking and when we arrived there was one space left out of six. We parked in the spot and went to check in. The person checking us in was not only rude and unwelcoming, but she was unhelpful. She told us we had 2 minutes to get our car out of the parking space as it was reserved for another guest. Keep in mind when you’re booking at this hotel that parking will be a problem. You can request a spot but there are 29 rooms and ONLY 6 spaces. After unloading our luggage we asked for the nearest parking lot. We were told to “go down the hill, take a left and parking will be only the left.” When we asked for more specific directions using a map, she was clearly not interested in helping us. We eventually found the Parkhaus using Google maps. Looking back now, we realize the directions she gave us made the Parkhaus seem close to the hotel, but in reality it was NOT. Lesson learned…..trust Google! Once we settled in our room, the room we were given was handicap accessible so it was roomy and fairly clean. We did not participate in breakfast. The hotel had 2 vending machines. One was empty and not in use. The other one was sold out of water. We had a wonderful 2-week vacation in Germany and this was our one negative experience/encounter.

I'm just home after a two night stay at Best Time Monschau and I would like to say how very pleased and satisfied I was with this hotel. The staff were friendly, kind, and very helpful. The room was ideal and had everything I needed. The hotel is very near the centre of Monschau so it's perfectly situated. I will certainly be recommending this hotel to my friends and family.