Casa Pinto

Casa Pinto is a small (5 or 6 rooms) hotel offering one room with "a Dormer window and no view". That was all that was available on April 13th, so my wife and I stayed there. A Dormer window is actually an attic window, and there is a hole in the ceiling so light from that window can get into the room. But the building is ancient, and the Dormer window is more like a porthole window on a ship. Point being: The room is dark. There are a couple of overhead lights, no indirect lighting. At night, it is pitch-black and, IMO, dangerous to navigate unless you turn on an overhead light - waking your partner. Breakfast is in a small basement room - not on a rooftop terrace. The rooftop terrace does indeed have a nice view, but the climb up the almost vertical stairs is treacherous. Your wi-fi will not work in the basement. On April 13th, the hotel had one employee - a young woman who spoke not a word of English. She handled the front desk, fixed the broken toilet seat in our room, cooked breakfast, washed dishes. I had to use a cell-phone translator app to communicate with her. Bottom line: Casa Pinto is a "pass" -- especially if they only offer that little Dormer-window room. No wheelchair access, narrow, steep stairs. One more thing: My wife and I traveled to Monsaraz with elderly Portuguese friends who stayed at another hotel. The day we checked out, they came to the lobby to help with translation since the clerk did not speak English. We wanted to fill out a government-required complaint form, at which point the property owner called and, on the phone, was yelling and hostile. A most unusual and totally inappropriate customer experience.

Most beautiful medieval boutique hotel I had been. Only 5 rooms but all with dif theme decor. Us was like Moroccan style and we love it from the washroom the Moroccan sink bed smell of sheets and the breakfast was a plus .Sandra was a great host!! Will recommended to any one that travels to Monsaraz and walking distance to delicious restaurant with breathtaking views.The rooftop was a plus to watch sunset with a bottle of wine!! Thanks Sandra for all your help.

The hotel was not open when we arrived and after an hour and two phone calls a girl let us in to a reception area that was a bike store with cleaning supplies. It was obviously not ready for guests. When we said that we would not stay they still charged us for cancellation. By then it was late afternoon and we had a very long drive to reach our destination.

Posto carino e accogliente! Abbiamo avuto un problema con il condizionatore in camera (il secondo giorno del nostro soggiorno ha smesso di funzionare) ma il personale, in particolare nella figura di Sandra, si è adoperato per “metterci una pezza” e portarci in camera un vecchio climatizzatore portatile. Colazione genuina, anche se con poca scelta.

Foi o pior "alojamento" em que fiquei até hoje! As fotografias publicadas são chamativas, mas a realidade é outra!Os quartos são pequeninos, ouve-se tudo, mas mesmo tudo de uns prós outros. A falta de profissionalismo da única pessoa que dá a cara é incompreensível. A partir das 19h até de manhã não há qualquer tipo de assistência, esqueçam se alguém se sentir mal ou precisar de ajuda NÃO HÁ!!!!!Não fica ninguém ligado ao estabelecimento durante a noite. Arrumação do quarto não foi feita, as toalhas húmidas, assim ficaram para o dia seguinte. Enfim uma experiencia má !Uma pena pois a localização é muito boa.