Cemara Beachfront Suite

The rooms are nice but some are perhaps a bit in an older stage. They currently are however renovating some of the rooms. My husband and I had a wonderful, very big room wheras our childrens room was quiet small. The price was the same for both rooms. We were lucky to have been the only ones in the hotel and the attention we received was outstanding. Overall: resto with few private rooms on a marvelous beach. Hotel with an amazing love for many beautiful details (eg plants in the bathroom, lavabos and sandy beach in the restaurant). Vonny is a marvelous cook and the food was very good and generous. And the Highlight was the attentive, very lovely team who made us very welcome. To mention: we are frequent travellers and feel at home from 1 to 5* places. We really enjoyed our stay at the hotel and would like to thank Vonny, Moussa and the entire team for their outstanding hospitality. If you like peaceful places with charme and do not need 5* luxury, we very much can recommend Pondok Wisata Pantai Cemara Beach.

I recommend. Best place to stay in East Sumba. The highlight of my stay was the staff: professionally trained, the staff is extremely helpful and flexible to accommodate your needs. You can expect meals to be adjusted according to your wishes, rooms changed if you have problems with bugs, I was given free mosquito repellant on site. Was welcomed to a free special dinner after my birthday and Christmas. I was given a generous discount because this is the second time I visited here. I stayed about 30 Nights. During this time, I saw every single day the staff at work from 5 in the morning until 10 in the evening, every time at your disposal. In my country, Finland, you can pay as much as you want but you will never receive service like this, problem in western countries is people are entitled. If they get no work then government pays so no problem I lose my job. So, as a result I am used to receive pretty questionable customer service in Finland. Here in Indonesia, a waiter treats their profession as an art, people are extremely motivated to work. 24/7 at your disposal, you can never have that in Finland. Despite their extremely hard work and no free day I have seen during my stay, they always had a smile in their face and ready to help you. This is overall an excellent place to stay but there are a few things that I did NOT like: the manager’s attitude is extremely questionable. I didn’t want to write bad review about this because I want to support the hard work of the staff team, however the manager’s attitude has got to change. The manager is not involved at all in running this place, when I wrote texts directly to the manager to complain about some issues she sent staff to me, as she didn’t want to deal with me. After several complains about bugs and because I got sick with my stomach, I was told that “I complain too much”. Well, you can’t really tell a guest “you complain too much” and it is your responsibility to deal with guest complaints. My complaints were minor: I had problems with bugs, there are too many bugs. Also, if you book standard room you can expect some privacy problems. Because the rooms are right next to each other and unless you are the only guest you can expect a lot of noise if other guests are staying. If no other guests are staying then it’s very quiet. Most time I was only guest so was quiet. However I am very disappointed at the manager’s attitude, I could see she had no interest to deal with guest directly and always sent her hard working staff. Overall this is an excellent place to stay, however you need to know that there are many bugs, if you come rainy season, and if you book standard room, you will have minimum privacy. Rooms next to each other and restaurant, always have to keep curtains closed. If you book deluxe room then you will have your own place with plenty of comfort and privacy. Which is what I did when on Christmas other guests came. I am very satisfied by the staff, however you have to know what you wan

La qualité de service asiatique à l'état pur. Nous avons séjourné 3 nuits en famille à 5 dans deux bungalows donnant directement sur la plage. Toute l équipe s est lise en quatre pour que nous passions un moment mémorable. Aussi bien au restaurant, que le fils qui nous a accompagné en séance de snorkeling pendant plus d 1 heure a la découverte des coraux et poissons, que l aprés midi avec le afternoon tea time bienvenu. Et que sire du diner de gala sur la plage le 3éme jour, on se serait cru en lune de miel ! Une très bonne cuisine locale, des petits dej. Oû tout le monde peut trouver son bonheur. Les bungalows sont joliment décorés, dans le style balinais. L hotel est bien placé pour une sortie a la série de cascades de Tangeddu. Toute la famille gardera un excellent souvenir. La chanson de l équipe du matin donne le ton de l accueil.