Hillgrove Hotel, Leisure & Spa

We enjoyed our stay here, the hotel was busy, the pool and kids play area was a welcome addition for the little ones. Rooms basic but clean and all you need, it was quite warm in the rooms but the hotel has supplied electric fans.

Great hotel ..staff were great...spotless...food was fantastic as was leisure complex..had a ball And great time.. definitely be back.

My wife booked this hotel last minute as a getaway before our kids went back to college. She was also dealing with the death of a close friend. It was supposed to be enjoyable and relaxing, but we didn't get that. We were drinking in the bar. There was food being served, and we told the staff we only wanted a drink, and she told us to sit anywhere we wanted. Over an hour later, I went to the toilet, and a waitress approached my wife and told her that she needed the table and to move out to the lobby. She wasn't offered any of the other two seaters in the bar or offered to help move the drink. I went to reception to complain to the reception staff. One of them tried to blame a new system in the hotel. I told them that didn't excuse the waitresses attitude. They got the duty manger that made more excuses for the waitress. We were offered a free drink which I declined. I told them I didn't feel comfortable being served food or drink in the bar after what happened. We ended up getting a takeaway from a local kebab shop. We then sat in the lobby, and I went to the bar and got our drinks. I avoided cocktails because I didn't think I was gonna get a decent service off anyone in the bar because the staff barely addressed me or my wife for the rest of our stay. I still don't know why the duty manager wanted our room number because nothing came of it, and it left us feeling uncomfortable. Why did she ask for it in the first place ? I complained to the manager the next morning. She listened to what happened, and that was the end of it. The staff are poorly trained at dealing with customers, and breakfast had no one working at the door or food counters when we arrived in. Wouldn't recommend the place to anyone. Go to the four seasons instead