Nyali Beach Holiday Resort

Mein Handtuch hatte zwei Löcher, als ich zum Wechseln aufgefordert wurde, kam niemand vom Housekeeping, um sie zu holen. Die Empfangsdame kümmert sich um alles und ist wahrscheinlich überfordert. Ich musste früher gehen und bat sie einen Tag zuvor um ein frühes Frühstück, das noch nicht fertig war am nächsten Tag, und sie haben auch nicht das gemacht, was ich verlangt habe.

Wunderschöner Blick auf den Strand und den Pool. Allerdings war der Kundenservice schrecklich. Ich habe für ein klimatisiertes Zimmer bezahlt, aber es funktionierte nicht und wurde erst am nächsten Tag repariert. Wir haben nicht geschlafen. Außerdem wurde unser Wasser in den Badezimmern im Obergeschoss ohne Vorwarnung des Managements abgestellt, da meine Familie gerade duschte. Mir wurde gesagt, dass es in 30 Minuten zurück sein würde. Mir wurde gesagt, dass das Management nicht erreichbar sei. Wenn Ihnen schlechter Service, aber eine tolle Aussicht nichts ausmacht, bleiben Sie vielleicht hier.

DO NOT VISIT THE RESTAURANT This people are conmen. They have a different menu price. When we go to pay the prices are different and then they argue that they have updated the menu! Horrendous experience for us. The services subpar and apparently there is no one in charge - the person in charge was always ‘out of office’

A very un-safe place. Please do not visit Nyali Beach Resort Mombasa at any cost. We stayed this place thinking there is a lot of security. Our bedroom on First floor was broken in to while we were sleeping. Our Mobile phones Stolen. Very frightening experience. Resort owner Mr Bhikhu Shah promised to replace our phones, after 9 e-mails and several phone calls he has not done anything. Please do not visit this place .

Previously reviewed this hotel and gave it 5* however, we visited yesterday and were treated abysmally. We have been visiting this hotel for months now, sometimes just for drinks, sometimes for lunch, or dinner in the evenings. It appears the management want to charge 2000 shillings for anyone to enter the hotel when tourists are around. This allows them to use the pool. We only wanted a drink after a long day and it was 5pm. Not likely to pay 2,500/- for a cup of tea! The reception staff were highly abusive, called security, and threatened to call the police! We are in our late 60’s and run an NGO here in Kenya. The man in reception also told us that we didn’t know who we were dealing with and what he could do to us! Obviously we will not visit this hotel again in the future, nor will any visitors to the NGO. We will remove this hotel from our list of recommended hotels for visitors as the abuse is not something anyone should suffer. The man in reception also advised my husband he should go to Whitesands Hotel! Obviously Nyali Beach Holiday Resort doesn’t wish rich Mzungus to visit or stay so I suggest if you can afford it, look at the many other and better hotels in the area.

Amazing place! It was all that I wanted. Quiet, clean, great staff, spacious room, balcony, right on the beach, beautifully maintained gardens . Breakfast and restuarant room needs to be improved. Pool and pool bar excellent. Ample sitting area outdoors. Helpful and smiling staff. Well worth a visit.