Anonymer Benutzer
8. März 2025
We booked rooms on the second level, but there was no elevator, so we had to carry our luggage up the staircase. We reserved three rooms in total. Unfortunately, one of the rooms had a terrible foul odor coming from the toilet, and opening the windows didn’t help at all. We complained, as the smell was unbearable, and the hotel staff quickly agreed to move us to another room. It seemed they were already aware of the issue with the room. Given that it was an off-peak time and most of the same type of rooms were vacant, we’re puzzled as to why they would assign us a room in such poor condition. When we moved to the new room, the hotel staff watched us and instructed us not to touch the bed sheets in the old room and to leave everything exactly as we had found it.
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