Modica Palace Hotel

Sehr weit vom Stadtzentrum entfernt, das in den Bergen liegt. Das Frühstück ist das schlechteste in Italien, da es nicht einmal Milch gab! Das Stadtzentrum liegt auf dem Berg und dieses Hotel liegt am Fuße des Berges, also sehr weit entfernt. Das Frühstück war das schlechteste, das ich in Italien hatte, es gab nicht einmal Milch.

Das Hotel muss renoviert werden, der Pool und der Bereich davor sind total verdreckt, 30 Minuten vor dem Betreten des Pools wird sehr viel Chlor hineingeschüttet, die Steine ​​am Poolrand sind völlig kaputt, meine Kinder haben sich wiederholt die Füße aufgeschnitten, Personal in der Minderheit, unhöflicher Bademeister, Unruhestifter, der uns Kunden wirklich unangenehme Momente beschert hat, keine Küche. Das Hotel verdient derzeit nicht die Sterne, die es hat.

We first visited Modica Palace Hotel last summer and loved it so much we decided to return. We soon found that things had dramatically changed. We were old the hotel had changed hands. Skeleton staff, dinner that used to be amazing but now on a set menu that never changes so for us with the half board would have meant eating the same things for a week. The staff tried to help but we were not enjoying our meals at all. There were only 4 people dining in the restaurant each night whereas last year it was always full and despite this we had to wait for hours to be served. On more than one occasion our food did not arrive as ordered and we sent it back. On our last night I ordered a steak well done and I received it rare at which point we just got up and left. It is obvious that there are issues at management level, cost cuts is the one standing out but what was unacceptable was the Manager's behaviour. When we asked for a refund on our meal he got angry and his behaviour was quite aggressive, he told us there were no problems with the hotel and the reviews were good. He was not interested in listening to our feedback and he just left while we were talking and slammed the door on us. If I was the owner of this business I would be worried. A good manager always tries to accommodate customers and listen to their issues even act out on them so that customers do actually go back. I have recommended this hotel to so many people but will no longer do that and definitely will not return. It's such a shame.