Big4 Moama Holiday Park

I telephoned this park to book a site for our 31 ft motorhome and a cabin for other family members joining us for the weekend, the lady I spoke to was lovely and booked a site then a cabin close to our site, she assured me that although it was a budget cabin it was older and dated but very clean and comfortable. A few days later I telephoned again to book another site for other friends who wanted to join us with their caravan and I requested the site beside ours - this was done for us but the lady I spoke to this time was not friendly at all and was bordering on quite rude. If I had not already paid for the first night of the cabin and our site I would have looked elsewhere. Also at this time other friends had decided to join us and they booked the 3 bedroom deluxe cabin. Upon the arrival of our friends to the 3 bedroom cabin (they arrived before us) they booked in and once getting to their cabin they found the toilet not working - staff came to fix it and whilst they were trying to fix it our friends asked for the code for the amenities block as they were busting to go to the toilet. They were refused this by the first staff man as he stated they do not give the code to people staying in cabins..... Another staff member came a short time later and they again requested the code and thankfully he gave it to them and my friend was finally able to go to the toilet. Our arrival to the site was uneventful and we were set up beside our friends, although I did find the male staff member who helped us to back into the sites to be quite unfriendly. Our family arrived later for the budget cabin and upon their arrival - number one they were not given a cabin where I believed it was going to be and number 2 they were very very very disappointed with the cabin. Yes it was dated but cupboards did not open or close, parts of the cupboards were falling apart, the bedroom door did not close, the main bed was downhill (your head was down), the floor on a lean and the couch was very uncomfortable. The only good thing about this cabin was that the heater worked. We used the camp kitchen whilst we were at this park and it was lovely, clean, warm and a great place for all 14 of us to be together. The first night Noel came in and chatted to us a few times and at about 10pm came back and chatted again but then also informed us that he had to lock up the kitchen. We all happily went off to our vans / rooms. The next night again we were in there and at 10pm on the dot a male staff member opened the door and said "Get Out". We were not doing anything wrong and we know that it was lock up time but honestly the rudeness was just next level. This park was small but clean and tidy. It was very disappointing how horrible the budget cabin was. The deluxe cabin was definitely better but not really what you would call "deluxe". The rudeness and unfriendliness of some of the staff was very unpleasant and for this reason alone (not even taking into account how bad

We were made unwelcome because we made our booking thru bookings.com. Because of this we were placed in the parks most budget cabin. We were not intitled to toiletries, except soap. When we requested a face washer were told we were not entitled to one in our tariff, so go buy one. Would not recommend this establishment