Sorrel River Ranch Resort

My wife and I stayed at Sorrel in early November. Overall, we were very disappointed. The Sorrel website says it is a "luxury Moab resort", and although the views are amazing, it's way overpriced for the product. The good: we went on an ATV Onion Creek tour from the resort, and the tour and our Sorrel guide were great. The staff tries hard but most are new and not fully trained. We had a good dinner one night (only one other table occupied that night). But we had a not so good dinner the next night and there was only one waiter for an 80% full restaurant. Felt bad for the waiter who tried really hard. Our bedsheets had a rip and should never have been put on the bed. Many of the walkway lights are out so it's very dark. No flashlight in the room. Breakfast was a joke - not served in the main lodge but at a touristy out-building near the main road. Everything for breakfast is pre-made so nothing is made "to order". The actual breakfast is nothing like the menu we had been emailed 5 weeks before our stay. The "daily resort fee" was $157 a night - for what? (pool etc closed). A non-negotiated 20% tip was added to our two dinners (including our bottle of wine). All that seems aggressive especially in conjunction with the $157/night resort fee. Sorrel has internet, but I could not connect to our home cameras - which always works with a cell signal. Seems like Sorrel is throttling data (with a $157/night resort fee??). Bottom line: Sorrel's cost is far from worth it (over $1,000/night + resort fee + 20% tip). Honestly feels like a rip off. There are lots of hotel options in the town of Moab at a variety of price points - all much closer to the national parks. Why not stay in town for less $ and walk to a variety of restaurants?

This place far exceeded our expectations! So much so that I feel like the business person and me wants to help the owners really get this place promoted and have a two-year waitlist but then I plan on coming back so maybe I don’t want to do that? Anyway, I will admit I was a little bit skeptical and nervous that I was paying this much per night until we got here and then I understood what all the fuss was about. It’s hard to put into words, but there’s no way you could have this kind of experience staying in town or really anywhere else. The staff really took care of every detail and catered to whatever we wanted. Everything was clean and well cared for and it’s like they thought of everything. We were blown away!