Gastnutzer
26. September 2024
My 12 nights of stay at Hotel Regency in Aizawl was a mixed bag. While the hotel's cleanliness and ambiance were commendable, the service left much to be desired. The ladies at the Mangolia Restaurant were warm and courteous, always willing to help. However, their male counterparts were surprisingly rude and manner less. Requests for simple services, like a cup of black coffee, were met with a brusque "self-service" response. The food was average, with a peculiar tendency for the chef to add sugar to almost every dish, including savory options like nan and paneer pulav. Overall, Hotel Regency has potential but needs significant improvement in its service standards, particularly among the male staff.
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