Selina Desert Garden Ramon

We booked a standard room for my husbands birthday, yet upon arrival we found ourselves in a tiny dark room without a real window. Upon enquiring, we were informed that there is only one such is a standard room, and we that had to deal with it. This main, fully covering wall that you face right when entering the room, had large smudges on it, and the bathroom door had seemingly never been cleaned. The shampoo bottles etc were near empty and full of spilled liquids. The bedsheets had beige blob stains on them. I’m not ultra picky when it comes to cleanliness, but this was really less what I expected for a room at such a upmarket price. When enquiring, there was no apology, but only the statement that this room had not been used for quite some time; I guess other guests had gotten an upgrade. I suggested that they should change the photographs to display this windowsless room accurately, and now I see they did indeed change the photos, but they still don’t show the real thing, then no one would book it. Please see the photos attached to this review, as it’s unfortunately not an enjoyable room to stay in. There is an upstairs gallery with two more single mattresses.

We arrived to check in at 15:00 as stated in the mail we recieved from Selina htls, and were informed that we have to wait until 19:00, as the rooms won't be ready. We were told an e-mail had been sent (arrived in spam), but no phone call or follow up was done. Also, due to a low number of guests, breakfast was cancelled..😖 We were not offered any proper compensation, and the staff did not seem to care at our discomfort. I would not reccomend staying at this hotel.