Residence Inn Missoula Downtown

Quirky hotel that wouldn't be in the top 3 on TripAdvisor in any sizeable city. The lobby is nicely designed, the morning breakfast is good but consists of the usual processed brands and food offerings like cereal and yogurt, eggs and bacon. The service is mixed I found the night staff great, food service great, but I had an exchange with the front desk guy that left me scratching my head. I approached the desk 2x to ask questions, wait about 5-8 minutes for the desk person to acknowledge me standing right in front of him: 1) What happens when my amazon package is delivered and 2) What happens when the local pizza place delivers my pizza. The answer to both was watch your app and come down and get it. Amazon has an app but the local pizza place doesn't, even if they did its not a helpful response. The #3 hotel in any other city would have said we'll call to let you know its here if you're not already here to get it. The second exchange (I now have my pizza & salad in hand standing in the lobby full of empty tables) i ask same guy "do you have any silverware" he says no, you should have a fully stocked kitchen to which i clarify i know but that's on the 4th floor and I'd like to eat my food here. To which he responds "nope but you have a fully stocked kitchen". Kind of felt like another unhelpful exchange that in any other hotel with the breakfast area adjacent the desk person would have given me a fork form the breakfast area. Was he technically doing his job yes, was this #3 level hospitality, nowhere but Missoula. The rooms were also sub par, showers weren't cleaned well noticeable dirt/slime the iron was covered in a residue that looked like it had been used to make grilled cheese, and odd small was coming from the sink, and the thermostat was on a motion sensor which made sleeping and staying warm tough in MT temps. Would recommend Wren across the street I checked it out and think it looks much better. .

Very good!

It was great, we will be back. The pillows were a little too firm for me, I struggled to sleep well due to the pillows

Nice hotel,walkable but outside our room extremly noisy. You could hear cars racing down all of the streets.

This is a really nice Residence Inn and has little decor touches that remind you you’re in Montana. There are shops and restaurants in the hotel - The Camino is excellent Mexican food. There’s a great market across the street (I believe it was Feotn Street Market), they have awesome made to order sandwiches and great coffee. And, this is a very walkable area, so you don’t need a car if you’re just planning to stay around town. I will definitely stay here again.