Fairfield Inn & Suites Missoula Airport

Our heat was broken in r room..45 degrees outside! The sink drain went down very slow. Breakfast was good. Room overlooked roof. Not great! Not sure if we would stay again

We’ve stayed here multiple times through the years. This time we were extremely disappointed. They’ve added a parking fee-10$ per night. This was not noted on the reservation or booking of the room, a separate charge. When I asked why and when this started I was told they were 1 of 8 properties doing this. Not really an answer. It’s a rural area, not next to the main air port and not down town- so the logical and most logical way to arrive would be a car, parking over night. The pool was a chaotic mess- the “pool attendant” spent the evening on his phone with his ear buds in, while a group of teenage boys screamed and fought, throwing fists in the entrance of the water slides. The water slides empty into the main pool so typically the pool attendant watches to make sure no one gets to close to the exit, so no one gets hurt. This attendant couldn’t be bothered to even look up. The hot tub was 109- no one could get in it. The night was so loud, our upstairs neighbors screamed, ran, trampled around all night. When we went to check out the front desk guy never even looked up from his phone. Didn’t acknowledge us with a “GoodMorning”, “How was your stay?” Or anything else. He simple said “your recipe will be emailed.” I’ve worked in customer service for almost 30 years- general eye contact and a smile can go a long way. Unprofessional and disappointing. If it wasn’t for the water slides for our kids we would find other accommodations in the future.

Pool Wristbands and Parking Fees! We came to Missoula to visit our niece and nephew. I made reservations at this hotel because of the pool, so we could bring our niece and nephew to come swim with my kids. Come to find out after we made reservations, that you are only allowed 5 wristbands for the pool per room. There was no other way to get wristbands, so it kind of ruined our plans for the weekend. I also found out after reservations were made, that there is a $10 parking fee per night. So you have to pay to park at a hotel that you are already paying hundreds of dollars to stay at. When I asked why, all I was told was lots of hotels in the area are charging a parking fee. We also got a king bed room and our bed was a queen size. The facility was overall nice but it would have been nice to have some of these details prior to making a reservation.