DoubleTree Suites by Hilton Minneapolis

Our room wasn’t very clean, there was hair and stains. They don’t do housekeeping, unless it’s requested (which they never told us??) and then when we requested they at least take our trash out, they never did. The room was extremely hot, the A/C didn’t work, so we had to open the windows to let fresh air in but couldn’t sleep due to how loud it was outside. They don’t offer complimentary breakfast or airport shuttles or seemingly anything else but the room itself. The whole building is dated. There was a constant loud shrieking/beeping near the elevators the entire time. There seemed to always only be one person staffing the desk and they seemed miserable and in a bad mood each time we had to speak to someone. Even asking for towels seemed to be the most unreasonable ask from them. They also charge your card a $400 holding fee which is way more than any other place and shouldn’t be this high for a hotel of this low of a caliber anyway. I wouldn’t stay here again. It’s worth scraping up more money to stay somewhere decent in my opinion.

All the staff at this hotel, including the servers at the restaurant, were very helpful and friendly. Steven at the front desk provided excellent customer service.

Not clean. Sink had hair. Faucet had no hot water and leaked. Shower drain was plugging. Overall not good folks. Too much to have fixed for a one night stay after arriving at 9pm.

The location is very good and convenient to assess to other places. The staff is very nice and helpful to solve our problems. Highly recommended.

The rooms are nice and clean. The staff has always been nice. My only complaints are that the heat in the room didn’t seem to work for awhile. It seems like you don’t really control the temperature yourself. Also, the parking is $30/night.

We chose this hotel because it was close to the bus station, if not for that, I would choose a different location. I didn’t feel comfortable walking around at night although nothing happened. The room was fine as to be expected from the Hilton hotels.