Alexander Hotel

I was charged approximately $300 USD for a “Alexander bag” that I never once saw nor did I take it, and they did not honor my AMEX Platinum rewards IE: first night free in room cocktail bar, and 100 credit for in room dining. After contacting the multiple time with no response I contacted AMEX customer service. they reached out to the hotel for two days until I finally received a email saying that Hotel Alexander acknowledges that they charged me for items I did not purchase and that they did NOT honor my AMEX benefits adding up to approximately $300 USD. It has been a month with still no refund or responses to my emails or texting them through “WhatsApp” (their preferred method of communication). I was very generous during my stay tipping their staff over and over while dining there and having drinks. Frustrating to say the least because I really wanted to like them despite their faults in house keeping. The house keeping was good and prompt but one thing we had issues with was receiving hand towels. Mind you there was only my girl friend and I. Everyday we had to reach out to ask for hand towels. Their shower was very nice but floods out after 3-4 uses due to bad design in their drainage (trough drain shower clogs very easily). I could go on but at the end of the day I was willing to see past all that because the place is very nice and staff is very friendly so I’m not sure why they would e mail me acknowledging they over charged me and that they would refund me but haven’t. Make sure you check your statement before paying….

This hotel is nothing short of superb. The rooms are large, exquisitely decorated, clean and contemporary. The lighting is expertly designed throughout the hotel creating a calm and inviting environment. The Caviar Bar is cozy and delicious with excellent food and drink options. Love the leather chairs and cool seating options. We loved the new gym equipment and fabulous photography throughout the boutique hotel. The staff is the BEST part of the Hotel Alexander. Their English is excellent and service is highest priority for All. Special mention to Jose and Sharon at the Front Desk, Gustavo the Concierge who organized excellent dining and driving services, Emerson, Omar and Ivan at Guest Services, Sergio who served us breakfast several days, Alfonso our Driver and the many other smiling Team members who seemed truly happy to have us staying with them. For a hotel open only 6 months they have a well-managed experience by a world-class Team. Muchos Gracias Team Hotel Alexander.

Very friendly people, concierge service second to none, super clean, perfect atmosphere. Restaurant in property make the experience even better. Every person treated you as family, the rooms capture the perfection of the whole experience.

I am a frequent business and vacation traveler. I stayed at the Alexander Hotel for 3 nights in September 2024 while in CDMX for some meetings, and booked my trip through the American Express FHR program. I was told that the hotel opened to the public in April and it showed - the room and entire property were in excellent condition with modern and luxurious finishes. The decor and service of the Alexander Hotel make it feel like a boutique version of the Ritz-Carlton that opened just a few years ago in Mexico City. I would consider this very good company to be in, given that the RC in CDMX is considered one of the top new hotels in the world. Having stayed at, and thoroughly enjoyed, both of these hotels, there are a few things about my experience at the Alexander Hotel that I really appreciated: 1. In terms of pure square footage, I believe the rooms are very generously sized compared to the standard RC rooms. Plus, park view rooms have very high ceilings (at least 12 feet high) and floor-to-ceiling windows, which make the rooms feel even more spacious. The bathrooms and closets are also surrounded in glass to add to the airiness. Unlike the Alexander Hotel, the RC rooms do have patios, but I never used them because of the heat and pollution. The RC also has freestanding soaking tubs, while the Alexander Hotel only has showers. 2. The decor and finishes tie together very well - especially for a relatively modern design aesthetic. The mix of quartzite slabs in the entry and bathroom, dark paneling around the bed, camel leather details, thoughtful lighting, and white marble table and decorations, made the space feel moody and welcoming instead of stark or clinical. 3. The property itself is in an excellent, walkable location with numerous good restaurants on site. Although I did not have time to try them, my friends who live in CDMX have said good things about all of the restaurants in the building, which include restaurants serving Spanish tapas, seafood, traditional Mexican cuisine, and steaks (I believe this one is on the Michelin Guide). There is also a caviar bar in the lobby that serves interesting and well-made cocktails. I really liked the convenience of a high-end food hall in the basement, Cocina Abierta, which offered even more variety in a more casual setting. And that’s not to mention all of the great options within walking distance or a 5 minute drive. 4. The service is excellent and highly personalized. Since there are only 24 rooms, the concierge, lobby staff, and security all quickly recognized me as a guest and always did their best to be helpful. Welcoming breakfast service in the lobby and nightly turndown are expected at a hotel like this, but they also went above and beyond on several occasions. When I needed to run to an ATM, security personally escorted me. I had an issue with the AC one night, and I was impressed with management’s effort to ensure that my stay remained positive. This level of attention is what s

Adoramos o hotel. Localização muito boa, ótima academia, quarto excelente, equipe super atenciosa, especialmente Gustavo da concierge que não mediu esforços para nos atender. Café da manhã muito bom. Hotel pequeno e exclusivo. Recomendo muito!

Las habitaciones más lujosas de la ciudad, decoradas con muebles de primera, excelentes materiales, amenidades Byredo, todo de primera calidad, con un servicio dedicado y sumamente atento para que tengas la mejor experiencia. Hasta la televisión ofrece canales que muchos otros hoteles no tienen, internet rápido, cortinas eléctricas, blackout completo, todos los detalles bien cuidados.