Holiday Inn Express & Suites PHOENIX - MESA WEST by IHG

Holiday inn is a great hotel with friendly staff. Breakfast was excellent and filling. Full breakfast not continental.  Staff went out of their way to help when my room fridge wasn’t working. They replaced it with a new mini fridge for my room.  I went for a visit to see my son and grandson and hotel staff welcomed my family.  I will return to Holiday Inn in Mesa Arizona again for sure. Thank you .

The service at this hotel is above and beyond 5 stars!! Mary, Stephanie, & Glenn are professional, kind, and very helpful!! They are awesome. I have extended my stay several times this trip and they are the best!! They were of great assistance!! If you are wondering if you should stay here, just book it, you wont regret it!! And, you might just extend your stay, too!!!

房間很乾凈，housing Keeping 每天都有。早餐品類豐富，強烈推薦！每次出差都是頂Holiday Inn， 家的舒適感！

Room was generally clean. The bedding was clean & the bed was comfortable. Some mold in the bathroom. There was a heavy shade down & broken, so there was no way to put it up during the day. It made the room very dark.

My son and I stayed at this location for a quick visit to the Splash land that is just a few minutes away. I was pleased with the check in process and the front desk staff. They were pleasant and helpful. My main concern was the smell of the room. It smelled like body odor and sweat. I didnt want to inconvenience the staff so I went to the nearest grocery store and bought clorox wipes, a febreeze air freshener and a scented candle. That helped a lot and made me more comfortable. My favorite part of my stay was the breakfast buffet I was extremely impressed with the variety of options and the pancake maker.

We did not stay as the sheets were freshly stained, cigarette burns on the couch, one of the keys did not work, the hallway was dimly lit, and the pool had murky water

From the moment we walked into the lobby, we were greeted in such a friendly warm manner, and the woman was so quick and efficient to get everything checked in and settled for us. The lobby was spacious and calming, but it was the staff that made all the difference. I wish I could remember her name, but she was so good about making sure we had a room on the first floor she thought of everything before we even arrived because I had two of my grandkids with me. She thought of everything ahead of time that I really appreciated. We were close to the pool close to the lobby. It was great. The breakfast was really good. There were a lot of choices and everything was top-notch plus as a bone as they had really great coffee machines in the lobby with various flavors for creamers that was available 24 /7. I have to travel again in July and I’m gonna be staying there again. The pool was a little on the smaller side, but it was great because we had it all to ourselves two times we went in the pool was clean and well cared for the hot tub was at a perfect temperature. It made for a very enjoyable experience and our beds were very comfortable. Rooms were clean and well stocked, I was very impressed with the entire stay. Even the staff member on our second day was very friendly and helpful and courteous.

The staff was awesome, our card key to the room would stop working. We changed keys like 4 times. Room 209 the ac unit is extremely noisy. The staff puts us in another room.

Everything was good except the bathroom. The bath top was very slippery and hard for seniors to stand in. My husband hard to hold onto the handicap bar the entire time while showering. Also, you need to update the toilet since it sits so low it is difficult for seniors to get up off of it.