Hotels in der Nähe von Platja dels Alocs, Menorca

Sólo puedo opinar del restaurante. He ido a comer en tres ocasiones diferentes con mi familia. El servicio del personal es excelente. Educados, atentos y simpáticos. Te hacen sentir agusto. De las tres veces que hemos ido a comer sólo les pongo un pero. Mi hijo pidió unos calamares a la romana y le sirvieron congelado industrial en el que el rebozado era el protagonista y el calamar un hilillo difícil de apreciar. Tenía una excelente opinión de la cocina de este negocio que se vio empañada por esta pifia carente de sentido. Si no puedes poner calamar fresco es mejor que lo digas y el cliente puede decidir, pero servir esa cosa es una falta de respeto. El resto de las comandas eran apropiadas y buena calidad a un precio aceptable. Pero el detalle de los calamares estuvo muy feo. Impropio de un negocio serio. El año que viene todavía tengo que pensar si regresaré. Parece una tontería, pero me dolió que cometieran esa estupidez. Local bien climatizado, baños muy limpios, precio muy aceptable en relación a la calidad y trato inmejorable... Pero lo de los calamares es un tiro en el pie.

Die Lage ist sehr schön, auf gehärteten Straßen und engen Passagen, aber sehr nahe der Hauptstraße. Das Personal war sehr freundlich und hilfsbereit und geduldig mit uns, obwohl wir nicht die Sprache richtig sprechen konnten. Die Zimmer sind geräumig und ausgezeichnet gemütlich und ästhetisch angenehm. Sie haben einen gemeinsamen Raum mit einem offenen Dach, wo Sie im Sommer starrt Nachts.

We never got to do the check-in because when we arrived there was nobody to meet us there. The door was closed and no matter how many times we called the telephone number provided on the hotel sign, there was no answer. The hotel has no 24h reception service. This is usually not a problem for us as we have had this in many ocasions, however, usually you are then provided with check-in instructions to acces the hotel. The hotel asks you to provide the time of arrival 24h in advance. We had asked for an early check-in which was denied (no problem, we know it is subject to availability), the hotel told us that they will therefore expect us as from 14:00 onwards. I wrote to the hotel that we would be there after lunch (which in spain is usually after 15:00h) as there was no further question about the time of check-in and the hotel did not mention any inconvinience regarding my info, we did not forward more information. We had been up since 01:00am. When we arrived at 17:00h (so not any strange time, we were not attended. Neither at the property nor vía telephone. We called 33!!!!! times over the time span of 1h 17min. In the meantime we contacted *********** for help, they also tried to contact the property without any response from the property. They then started the process of relocating us and cancelled the booking at this hotel with a refund (the hotel charged us the full stay in advance). We had to be relocated to a more expensive hotel, booking took care of the difference. Our new hotel was fortunately much more beautiful and in a better location. The lady who should have checked us in finally called us back when we were in the middle of the phone call with booking. I asked her to wait and she very rudely responded she doesn't have the time to wait. We had been waiting 2 hours infront of the closed door of her hotel!!! And instead of apologizing she was being rude about it and also saying she has only 4 calls. This is a complete lie. I have all calls on record. There was even a spanish couple who tried to help us by phoning her also and even leaving her a voice message. There was no apology whatsoever. Just rudeness and giving us the feeling she is glad she does not have to deal with us (probably did not suit her time schedule for the day to come and check us in). We are apalled by the treatment we got. I have worked in the hotel industry for nearly 16 years, also in a management position at a 5* hotel. I know exactly how things should work and what is completely unacceptable. Even if the hotel has no 24h reception, there must be someone available at least by phone. A guest could have a serious emergency (health issue) and need assistance. This is a serious issue. We speak spanish as we live in Spain and know what we have to do and who we need to call in case of an emergency. But most foreign tourists don't. This hotel has no sense of customer service at all. The rooms looked nice on *********** and the locstion is not bad. But we would now

This hotel is truly one of the best I’ve experienced. Despite being located in the heart of Menorca, it’s easily accessible, with free parking just a 5-minute walk away. From the moment we arrived until we left, the staff was incredibly caring, knowledgeable, and always happy to help. A special shout-out to the head waiter at breakfast—she was simply superb! The hotel itself is stunning—we stayed at the main location, but they also have two other gorgeous spots in town and one in the countryside, all equally beautiful. I would 100/100 recommend this place and won’t consider staying anywhere else if I ever return!