Hampton Inn Melbourne-Viera

Great place clean

The hotel was clean and everyone at the front desk we met was very nice. The free breakfast had many options and the woman working there was super friendly.

Close to Space Coast stadium. Lots of shops and eats close. Breakfast was good. Pool was small but the boys still enjoyed their fun😊

Room had an odor. The door lock to bathroom was broken. Overall dated bath, but overall looked clean. Dining area was modern and comfortable. Halls were fine.

It was very obviously an older hotel with some renovations. We had two rooms. One room had an old bathroom door that had no hook and lots of paint chipping. The bathroom ceiling was suffering from water damage. Our second room was home to two cockroaches. We told the front desk and they came and sprayed immediately.

Our room had several problems which we did not notice until getting ready for bed. The security lock would not stay in the activated position, the stopper was missing from the bathroom sink, and most annoying was that the window shade would not go down all the way, resulting in about 2 feet of light from the parking lot coming into the room. The neighboring room was extremely loud and the TV was blasting until at least 1 AM. The room was very tired, chipping paint on the bathroom door, torn shower curtain, and in need of a remodel. In the morning, we talked to the woman at the front desk and she informed us that they would not be able to fix the items that day, and offered to move us to a new room, which we did later that afternoon. Even though it was an inconvenience for us, the new room was in much better condition and on a higher floor so it was much quieter. Unfortunately for another traveler who happened to be checking out when I was getting coffee, they had given him our unsatisfactory room and he was also complaining about the various broken items in the room. POOR CUSTOMER SERVICE!

We had a late arrival and it was easy checking in. Room was spacious and clean.

We had the absolute worst service from a Russian lady both over the phone and in person. When we arrived at the hotel she was being rude and argumentative with guests before me. I spoke with management later about what I had witnessed. And she assured me that the issue would be addressed. The lady I dealt with at the hotel was wonderful.

We got locked out of our room and they had to take the handle off the door to get in. Then next day we got locked in the room and couldn’t get out! We didn’t even get the room comped. There is no bar/ restaurant on site either