KIRIN HOT SPRING HOTEL

一晚上1661的房價，第一次入住，專門問了前台服務員泡湯的時間和退房的時間，有個叫王引弟的女服務員，態度差到極點，12點之前退了房，但泡澡時間可以繼續延遲，從湯池裡出入兩次，因為她要按遙控開門，這女人都比較煩躁，最後長者孩子洗完澡要出門，她裝聽不見，接座機電話故意把長者困裏面不讓出來，給她大聲説了兩遍，最後才很不情願開的門，從始至終對這服務員我們態度一直很好，結果就是蹬鼻子上臉，反客為主，酒店經理電話打過來讓她道歉，電話接通沒有任何道歉的意思，衹是不吭聲，最後不情願的説了三個對不起，這種服務員真的是掉酒店的價！暑假開心而來，本來今天應該是帶着意猶未盡的心情離開，結果今天退房時因為這種態度超級差的服務員嚇到再不會入住，早晨還在給同事朋友推薦，剛才給大家都説了原因，每個人的反應都是服務真的會影響心情

酒店服務太差了，尤其是前台和餐廳接待，工作還在玩手機（下圖）還有年紀大的保安爺爺，説的話都聽不懂。提供的早餐可能是北方做法，反正看着都沒胃口（下圖），以上評論衹屬個人看法。

這是我住過最差的酒店，五星收費1星服務，還有房間佈局相當不合理，很臭

訂的是觀山大床房，事實上房間看不到山，窗户看出去就是對面的居民樓，水池水早上還可以，下午就特別臟能看到好多白絮絮，帶小朋友去玩的，然後小朋友嗆水了吐到了泳池外邊，我找服務員人家説那邊要紙巾處理地上污跡，人家給了紙巾我問垃圾桶説是沒有，讓自己處理，説實話挺差勁的，住過不少酒店，這是讓我最不滿意的。

The room was nice, although the shower was grubby and smelt unpleasant, the facilities were good, nice hot springs and a warm outdoor swimming pool which was amazing! Hotel had free snacks available all day and gave lots of fruit on both days plus free soda, so great customer care, which is appreciated. However, the hotel is surrounded by construction sites, and there isn’t much around there to see, except the hike up Mount Taibai. No-one at the hotel speaks English but translator was sufficient. There is a movie theatre in the hotel which was very comfortable and an enjoyable experience. Massage also available. Huge selection at breakfast although not many guests, hopefully not wasted and eaten by staff. The staff around the hot springs were super friendly and helpful. It was a pleasant two nights because of the kind staff and endless amount of fruits! Not the best hotel but no regrets in staying there.

The hot spring downstairs was very dirty with murky water, with faint smell of urine. There was nowhere to rinse yourself in the hot spring area as the cleaner put all their cleaning products in the shower room. Breakfast was typical Chinese and mediocre. The private hot spring in the room was nice and much cleaner. Room was clean enough but amenities are limited.