Fer à Cheval

whatever happens, nobody even pretends to care...give us your money and be quiet. after you point out something is missing from your room, nobody gives you feed back, offers no compensation, nothing. beware of staying next to children or noisy couples, you would hear literally everything. sorry, the hotel is beautiful, cuisine is exquisite but i wont return.

Been at the hotel for skiing vacation from Feb. 9th till Feb. 16th 2024. It is important to stress that my evaluation of the place is based on comparison with other 5-stars hotels in Savoie region I have visited last couple of years. The hotel itself appears to have the gone through the last renovations many years back. That is visible in the lobby, but even more in the rooms (scratches on the walls here and there, obviously aged paint in some corners etc.). What I found especially weird in my room was the toilet bowl combined with a shower (picture enclosed). There was no drinking water supply in the rooms, which again, taking the price of the room should definitely be a standard. Other than that the premises looked ok, but only that, which considering the price of the hotel, was rather disappointing. I should mention however, that there were a lot of old wooden furniture and equipment which contributed to the cozy alpine atmosphere of the premises. The food in Fer A Cheval is definitely to be regarded as satisfactory. Diverse and good quality breakfast offer, and an exquisite in-house restaurant were a satisfying choice both for morning meal, as well as après-ski dinner with friends. The SPA area consists of swimming pool and a small gym as well as two dry and one wet sauna. The area was rather well maintained, although the saunas were not always working, which was frustrating. The staff was neither prompt in having them fixed. Other than that, however, the staff should be regarded as friendly and helpful, although not everybody (even at the reception desk!) was able to communicate in English, which should be a standard, taking the fact that there were numerus guests from abroad in the hotel. Having all that in mind, I would say the hotel left me with a slight flavor of disappointment. There were a lot of aspects and experiences which were only satisfactory, which is especially strange that it wouldn't cost a great effort on the hotel's management side, to make them simply great. Therefore, the value for money ratio of the hotel should be regarded only as average.

Overall it was a pleasant stay. The place is charming. However you can easily get lost trying to find your room. The pool is nice so is the jacuzzi. Unfortunately I forgot a new Hermès belt in the room. I called 5 times to let them know. The staff pretended they didn’t find it. They mentioned the room was empty. It couldn’t be. It’s very unfortunate. You can’t trust the staff.

Pretty hotel l, good location but not a 5* service, room servide slow, internet doesnt work propertly, no help with bookings, generally average. I wont stay here again. Restaurant is good. Not recommended for families

Je séjourne chaque année et avec grand plaisir dans cet hôtel calme et très agréable, Situé à proximité du centre-ville tout en étant à l'écart de l'agitation. Le service et l'accueil y sont excellents.

Accueil très agréable et professionnel. Hôtel chaleureux et magnifiquement décoré. Table et petit déjeuner excellents. Emplacement idéal.