Hayah Golden Hotel

Die Lage ist fantastisch, die Sauberkeit der Zimmer und Badezimmer ist durchschnittlich, das Hotel sollte sich darum kümmern

Positive : location is on the first line to medina Prophets mosque. 24/7 open shop for snacks in the lobby . The beds are hard and good. Air con but alot of noise. Negative : when we arrived, the first room we got smelled smoke. Even though we had ordered a smoke-free room. We went to the reception and they told us that they had one more room available. So we got the second room. The advantage of the second room was that it didn't smell like smoke. But the lock didn't work. There was no towels and paper in the room. We told them, and they gave us paper and towels. We were there for five nights in total. There was no room service. We asked for room service at least 1-2 times a day. They always answered, Inshallah, and then nothing ever happened. The same with the door lock. We told them that the lock dont work as it should. They only answered, Inshallah we fix . But as usual nothing happened . In the middle of the night, around 2-3 in the night, we had to change the door lock . The room was connected to another room with a door to split the rooms wich gave a lot of noise. At the end we just gave up and started using our friends hotel - hotel taiba suites . probably the best location u can have- is hotel taiba suites and the hotels located around there . if the things above doesnt matter for you , you can stay there have a nice stay . Personally i would never stay here again , only good thing is location . Hotel should be renamed to : Hotel InShaAllah .

فندق قريب من الحرم ....لا يوجد طاقم نظافة من يوم دخولنا....أعطيه نجمة لقربه من الحرم