Gastnutzer
30. April 2024
I booked this hotel based on Agoda review, especially for the location. Price was higher as if it was 5 stars hotel. I stayed in Makkah in Movenpick hotel in the same week with only 30$ more than the price of this bad hotel. While Movenpick hotel is a true 5 stars with all positive around it, Golden Tulip Al Zahabi in Madina is the worst I would say. - Room was too small - Breakfast is not with quality plus the staffs are very unprofessional. I orders for omelettes for my breakfast and it was just before my checkout to catch my train. I found responsible staff left the site for a long time without notice! This is one of the example only on the quality of service. - Room aminities were bad, broken, defective. After noticing them, no response was evident. I had to request several times to fix these. Washroom has moulds here and there and spill water from shower base. - Room had an iron board but no iron. After requesting for this, it took more than a hour to get one. They called me to dial 4 for this service and found that room phone was also not working! - Room Hair dryer was not working - Requested for toilet tissue as they gave only one for my 3 nights stay but request was reluctantly accepted after one day. -Room has window (room 214) and its hinge was observed broken. I felt security threat. - Most of the staffs can't speak in english. I would not recommend this hotel if your budget is more than 100 as you will get better hotel with this price. Still I can't believe it tool more than 230$ per night from me. I booked this through Agoda thats why I was not able to cancel after seeing poor things and room space.
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