Al Muna Kareem Hotel- EX Leader

Tempat menginap favorit bersama keluarga, makanan enak pelayanan cukup baik.

جيد المطعم مقبول

The hotel room was a triple room but so small no space for 3 suitcases and my mother's walking frame. The lifts are a nightmare, Waited ages for lifts to arrive. The safe was broken when we arrived and after many attempts still not fixed. The breakfast was a nightmare. After a great stay and experience in makkah hotel, we were so disappointed. Small cramped dining area,breakfast chaotic. Minimal seating, no access for elderly person with frame. Dirty dishes left and tables not cleared. No one checking room number when arrived. We went out second day for breakfast as it was so traumatic.

Unprofessional staff ,need service development so we couldn’t find a helpful employee No English at all and she didn’t even seek help for that just ignoring us so it’s a rude behaviour from the woman at the reception , old furniture at the room , bad food quality! never come again .

Stayed as our agent said it’s very clouded to masjidul Nabi which it is. The hotel from any lifts looks amazing. But that’s where it stops. The rooms are smaller than you’d expect for a ‘5star’ hotel. The rooms have fridges in but they do not give you and ironing board nor iron. It’s 14 stories and the has many lifts but can be quite annoying as when the lift stops on your floor the lift may be full and you then have to wait for another one. There is no azaan in the room it self but from outside the rooms you can hear the azaan. The breakfast is on the mezzanine floor. The breakfast has some different options that you’d expect. There is someone there that makes fresh omelette , fried eggs etc and waffles on request. One thing I’d recommend for the hotel if staff can ihave knifes on the table as it’s very hard to spread jam with a fork. The business centre has very old computers running on office that seems like a is a 97-2003 version. The computer internet doesn’t work and was difficult to use. The WiFi is so so. Can be better but wouldn’t complain if it can get the tablet or phone working, which it does but the buffering is annoying.

I would rate this hotel 0 It’s is definitely the worst hotel I’ve stayed in medina It’s is awful to say the least Food was the worst ever it’s was gone off staff were basically absent and cleanliness was pathetic. My my travel agent recommendations I told him to stay thier a night and see How rubbish this 3 star dive this place is