Dallah Taibah Hotel

*************, best location near nabawi. But when i want to book another night, i can not direct book at the hotel, so i booked it through OTA once again

Dallah Taibah Hotel is very close to the Prophet's Mosque. The room condition is very good with a room that is not spacious. Breakfast and lunch are suitable for Indonesians. The lobby also has limited seating and stands out with a classic design.

Went as part of Hajj package. Our bus driver got lost on the way there. Then was shocked when we arrived our tour manager rep wanted to put us in a quad room instead of a double room which we paid for. Luckily, by magic some double rooms appeared and we got one. The room was small and so was the shower but it was big enough and I was not inconvenienced. The rooms were modern and clean. For some reason there was a room next to us with another entry door for both of us but the lock didn't work so they had to keep this door open. It seems there is a restaurant on every floor. Buffet was part of our package and it was excellent and luckily they had a couple of Indo-Pak dishes. It's a 50 yard walk to the Prophet's mosque which obviously was convenient. Lot of shops nearby. Overall no issues here.

Stayed in there hotel for 3 nights on the 10th floor everything was good but air-conditioning was very cold which could not be controlled on the panel we had to open windows to increase temperature of the room.hotel is very close to haram with all necessities enjoyed staying in this hotel

We were here back in november and now again in april! The services had a huge difference! Must be a change in the manager way of dealing with problems. Our room had a faulty kettle, no hot water in the shower! The safe in the room doesnt work, we have mosquitos in our room. Washroom is horribly tiny. We complained to the guest relations when they called to ask if we were content. We also told them not to come fix right now as we were all sleeping and had do not disturb on. No one respected our problem and our bell was pressed three times again and again by different people! At which we had an argument with the manager and she spoke in a VERY RUDE manner. I am surprised we are talking about 5 star services! We paid way SOO MUCH money for three room apartment only to get such services.

The room was nice in it's own unique simplicity. Love that they provided extra pillows and blankets in the closet. Enjoyed the customer service delivered too! The international breakfast was amazing and made the stay pretty much worth it.

I am a hotelier and a business consultant so usually I am biased with hotels. The one star is well earned by management not staff. The first disappointment is when we arrived as there was no empty parking in this heavy crowded area. To my surprise there were empty car parks for general manager and his deputy reserved and cannot be touched. The technology used in the hotel is that of 1980s and a renovation is well overdue. I had to wait like on hour and nagging for my luggage to come to my room. The nice lady who checked us in told us that we can use the lounge as our booking was executive. We were kicked off the lounge because the rule no one below 18 is allowed and our son obviously is under age. I guess the manager who put the rules mixed between hotel lounges in Medina Munawars and bars. This hotel needs to shutdown. Management replaced and hotel renovated to become a cash cow for its owners.

Stayed in Dallah Taiba early January. We had 2 suites of 3 bedrooms each. The rooms were excellent.Clean with all amenities provided. A kettle and coffee machine was also provided. A mini fridge too. The house keeping staff was very friendly and accomodating. The hotel is hardly a minute s walk from Masjid e Nabwi The beds were very comfy. Proper hot water facilities in the washroom.

Poor checkin, bad atmosphere and terrible experience. Checkin process was slow with long queues. We were checked into the wrong type of room. The lifts are slow and can take up to 20 minutes coming down 4 floors. Once we arrived in the wrong type of room we were not happy and advised the reception to change our room. They informed us that the hotel was fully booked and that wasn’t possible. Then we wanted to cancel our reservation and go elsewhere, we spoke to the receptionist whom advised us to contact our booking agent. The booking company was helpful and tried to contact the hotel who initially did not respond to them. Then we spoke to a manager whom then contacted the booking company. Unfortunately, they did not allow us to cancel the booking. This is a 2-3 star property, impossible for it to be close to 5*. Why would you refer a client to the booking company and then not allow the cancellation? Rather than wasting time just tell the guests that you can’t cancel. We offered to pay for the first night and then refund the remaining, nor was this accepted. Overall I would recommend that you don’t book this hotel.