Grand Plaza Al Madina

While the location of the hotel is excellent and convenient, there are several areas that need improvement to enhance guest experience. Firstly, allocating 4 beds in a room meant for 3 guests does not make practical sense. The beds are placed too close to each other, leaving barely any space to move around. This makes the room feel cramped and uncomfortable. The cleanliness of the room was average, especially in the washroom. Specifically, in Room 529, the toilet seat appeared very old and partially broken, which is unacceptable for a property aiming for high guest satisfaction. Another major issue is the elevator. Getting into the lift is often a challenge, particularly for guests who are not familiar with the system. Having a lift attendant or staff to assist and monitor the lift usage would make things much easier, especially for guests from different regions who may face language barriers. The hotel has great potential due to its excellent location, but addressing these concerns is essential to attract more guests and earn better ratings.

Hotel nya dekat Makanan nya enak mantap Lift nya perlu strategi supaya ga antri

My stay at Grand Plaza was underwhelming. The food quality was poor — potatoes were served undercooked, and there was very little variety overall. For a hotel of this standard, I expected much better. Unfortunately, it did not meet expectations in terms of dining or overall experience. I would not recommend it based on this visit.

We stayed 3 nights in Grand Plaza Hotel by chance. Our original booking with another hotel was cancelled and we were stranded in the middle of the night. We went to Grand Plaza and they helped us in the difficult time. The Desk Manager Mr. Muhammad G. (forgot full name) was very friendly and helpful.

This was my first experience in KSA and one of which to Madinah. The Hotel is conveniently located close to Gate 338/339 of Masjid Nabawi and serves as a good location to walk as for the Hotel itself the check in process was delayed due to the busy nature of the hotel. It seems that the hotel is popular amongst the Southeast Asian population and I would say that the reception area is a complete mess in the sense that the lifts that serve the hotel are small in capacity and infrequent obviously during prayer times. The Bellboy service is nullified whilst they share the same lifts and this will put patience to the test! This seriously needs looking at or policed by the hotel management as this really erodes the overall satisfaction. These comments have been shared with management! As for the rooms we stayed in a quad bed and this was good and the rooms were clean and to the credit of our host on floor 11 (Kauser & Kassam) they were able to put a greater shine on the service. absolutely great service and always has a smile on his face! The WI-FI and mobile network coverage is one of the worst i have ever experienced and greater work or investment is needed to improve this significantly! during my time in three days i have contacted reception multiple times and yet nothing was done. i accept my stay jn Madinah was for the Ziyarat of Masjid Nabawi and local places of interest but a few of the factors i have mentioned have left me with this review. The room comes with a safe, tea making facilities, a fridge and countless bottles of water and shower facilities.

Grand Plaza Al Medina is highly recommended for those seeking a centrally located hotel with easy access to Masjid Al Nabawi. While the elevator and food service seeks improvement, the overall stay was positive, thanks to the comfortable accommodations and the hotel's prime location. An amazing choice for those prioritizing convenience in the heart of Medina.