Hotel Baia Del Capitano

Zimmer sauber und komfortabel, kleiner Balkon, Personal sehr freundlich, schöne Umgebung (Garten, Swimmingpool, Parkplatz etc.). Einziger Minuspunkt, die Betten, Matratze zu hart, mit weicher Matratzenauflage leicht zu lösen.

Ich erkläre, dass ich normalerweise aus Versehen die negativen Bewertungen für Delikatesse vermeide, aber dieses Mal kann ich nichts dafür ... Nach der Ankunft um 10 und mit einem kleinen Mädchen, das nicht einmal 2 Jahre alt ist, ist das Zimmer um 14:40 Uhr immer noch nicht fertig. Nach mehreren Bitten um Klärung schicken sie uns in das Zimmer, wir finden den Boden noch nass und die Putzfrau im Zimmer. Es ist keine schöne Visitenkarte und demonstriert die völlige Inkompetenz des Empfangspersonals, das sich außerdem nie entschuldigt oder eine Erklärung für das Geschehene gegeben hat. Ich wandte mich an den Manager, um zu protestieren und auf diese Situation hinzuweisen, der mir versicherte, dass er alles tun würde, um unsere Erfahrung zu verbessern haben red ne il crodino) am Ende haben sie uns sogar bezahlen lassen ... schade, denn die Struktur ist nicht schlecht, aber eine Erfahrung, die man nicht wiederholen sollte, Hotel absolut nicht zu empfehlen

We stayed at this hotel as part of a Newmarket tour for 3 nights. We were not given any information upon arrival about the hotel facilities or the timings for the tour the following day. The room was small but adequate and contained 2 x twins put together and a single which dominated the room. There was a small door of about 800mm with a side glass panel totalling about 1000mm in the far corner of the room with a very small balcony (2nd floor) which meant there was little light in the room. However the view of the sea was nice. The dining room was hot and clammy and we needed to ask for the air conditioning to be put on which they did. We had to go down to reception to ask for the key to the safe which was only big enough for a small wallet, nowhere near big enough to take even a small iPad. The power points weren’t all European but fortunately my friend had a universal adapter that we could use. There was no tea and coffee facilities in the room, no tea and coffee served after dinner or table water unless charged for, a 75ml glass of wine was 8Euros and a bottle was 35 Euros. There was no shop for several miles so we could not stock up on the first day with our own provisions. The hotel is small, the pool is more of a dipping pool than a swimming pool. The private beach is approached by very steep steps, not suitable for the less mobile, and very rocky under foot so not easily accessible. The staff were responsive and gave us a small kettle for the room, as well as a key for the safe, plus the TV remote which was kept at reception. There was very little information on hotel amenities and if I’m truly honest, this barely makes 3* and is more reminiscent of being on a school trip. My next review is with Newmarket and their total lack of presence at the start of this tour plus the misrepresentation of it in their brochure. I would not recommend this hotel as a 4*.