Hotel Real de la Sierra

The hotel didn't have rooms for disable people. The bathroom had blood, and the sheets were dirty. The wifi signal was horrible, walls area painted dark which makes you feel uncomfortable. No place to park the car you, have to pay extra to park the car. I won't go back there.

A nice spot in Mazamitla. Comfortable, warm, and close to centro. Helpful staff, clean and comfortable.

Central location. Room was clean. Bed very hard! No plug-ins available.

Great place as its close to everything. Beds are hard.

The hotel is located close to shopping and many restaurants. I would definitely be returning to visit this town but I would never choose this hotel again. The front desk girl was very nice but she could not locate payment made to the hotel reservation. The receptionist had to call her supervisor which in deed was very rude assuring that I did not make payment, even though I was showing proof. Not until she called another individual for help on how to use the computer, it was then that was able to locate the information. While I was waiting for her to locate the information, she also made another remark saying that she "saw another problem with the reservation, the reservation was made for 2 but you have more people with you" assuring other people waiting there were with me. At the end of the whole fiasco, she never offered an apology, instead, she concluded saying "we found the payment you can go now". I was furious and wanted to leave pretty bad, but the reservation was made long distance, it would have been a headache trying to change it. Furthermore, the beds and pillows are very hard and uncomfortable. Definitely I would not give it a second chance.

No hot water and weather was very cold

TODO MUY BIEN, EXCELENTE SERVICIO

Safe and walkable

Love the place… staff was great.. made my family and I feel at home.