Quality Inn & Suites Matteson Near I-57

VERY GOOD SERVICE

Very nice staff. Everything worked in my room. Overall I'm happy with everything.

The staff was terrible. I reported bed bugs and they told me there is nothing they can do about it. It was 1:00 in the morning and they could have put me in another room. The night staff told us we had to wait till 10:00 am the next day for the manager to do something. When I asked him to call because it’s an emergency, he refused. I will never book a reservation here or any Quality Inn if this is how they train their staff. The absolute worst hotel I have ever been in.

The elevator stopped working while I was there and my room was on the top floor. On the day I was leaving , one of the workers attempted to enter my room without knocking before checkout time. If I didn’t have the latch on the door he would’ve seen me naked.

Dirty Dump! It's a dirty dump! It's in a pockety area of the Chicago burbs. If you’re traveling alone with small kids and safety is a top priority do not stay here. There are far better options off Hwy 57 10-15 mins further down or up the road from this town. I was taken back at the $150 deposit of either credit or cash. I checked out earlier because I felt uncomfortable and unsafe. I was charged $25 early check out which really irritated me. You have to fight for a refund which is ridiculous. So now I can only imagine if I will ever get my deposit back. If not I will take it to arbitration because it down right robbery. At checkout the man I dealt with was playing very dumb with me and saying he didn't know what I was saying, that was frustrating. It was noisy the guest across the way kept going in and out all hours of the night, during the night someone pulled up blasted their music for 30/40 mins, someone rewing their motorcycle for 10-15 mins, and you can hear the noise from the hwy but that's good for white noise. There was liquor bottles and trash all over the side of the building. The photos are very deceitful. Placed stinks a mix of things cigarettes, pot, old smell, and mildew. Our room the toilet leaked every time it was flushed, mattress stained very badly, stained sheets, ruined carpeting with stains and holes. Overall very dirty. This property is not well kept/mainatined. Regarding the stolen car review it was a repo from the bank. I don’t think that’s the case.

Not good. Walked into room with red stained spots on carpet. Pillowcases were dirty. The room had bed bugs. So we packed and left didn’t even stay the second night. I was refunded my money and gave me 50% off the first night.