Logis Hôtels - Hôtel Restaurant Domaine les Falaises

I was asked to write a review so will do so. However I wasn’t actually able to experience the hotel itself – only the owner Violaine, who was most disagreeable and unreasonable. In brief, I had booked a few days here in July but ended up not being able to go. I exchanged numerous emails about this with the owner, as we were really hoping to go, but aware that we might not be able to I explained that if we didn’t come in July we would go in September instead. Therefore, I was quite happy for the booking to be changed, not cancelled, but it was too late for this on the *********** site. The owner assured me that if I cancelled I would ‘only’ pay 50% of the cost of the stay at the hotel so I ended up having to accept this as sadly we were unable to go. (even though I didn’t want to cancel, I just wanted to change and would have done this directly with her) I soon realised that I had been charged more than 50% which was not what I had expected. Many emails went back and forth between myself and the owner. Each time she argued that I knew I’d have to pay cancellation fees – yes I did but she had told me it would not be more than 50%. She blamed the fact that I/Booking.com hadn’t cancelled the booking in time for her to relet the room - even though she knew full well we weren’t going to be coming. I completely understand that it wasn’t good for her business, but as it was the height of summer it’s doubtful that the room wouldn’t have been relet and we had paid 300 euros for it anyway! Also, I explained on several occasions that we would like to come in September and would end up spending far more money, as we would be paying for meals and breakfasts and possibly staying for longer. In brief, she refused to offer any gesture of a small refund. I wasn’t expecting a full refund but a gesture would have been very much appreciated. 300 euros is a lot to lose. She was adamant she wasn’t going to budge, and she even accused me of ‘trying to persuade her to buy my silence’. We’ve been left 300 euros out of pocket and with a very bad experience of the customer services. All along I was clear about our plans, apologetic and polite but I certainly didn’t get this in return. I imagine the hotel is lovely, as is the owner when her customers are happy. I am anticipating a response to this review, no doubt telling me how everything was our fault and how accommodating she was!

We are staying in Creysse and booked a meal for this evening when we drove through on the way back from a day out. We came back at 8.00pm looking forward to a good meal out as the menu had looked very appetising when we had booked. We were not disappointed and the food exceeded our expectations. We enjoy going to fine dining restaurants and this was definitely a perfect example of fine dining food. The ambiance was wonderful and the service efficient whilst discreet.

This was our second hotel during our week long visit to the beautiful Dordogne region of France having driven from Bourdeilles via Perigueux and Brive-La-Gaillarde to Domaine Les Falaises, where we stayed 2 nights in September 2022. The hotel is situated in the small bill of Cluges which is quiet and secluded. The scenery is fabulous and the setting delightful. The hotel has a beautiful large swimming pool as you can see from the photos accompanying this review. The food served in the restaurant is to a very high standard and what I’m often wont to describe as haute cuisine. We thoroughly enjoyed our stay and would highly recommend.

Première fois que je mange une salade « folle «  qui ne soit pas écoeurante au final. Tout était très fin, bien présenté et délicieux. Café gourmand idem varié, pas trop sucré et succulent. Joli cadre. Tables bien espacées. Seul bémol pas d’explication des mets notamment amuses bouches et service trop rapide.

Mooi rustig gelegen hotel. Grote parking aanwezig. Prima zwembad gelegen in rustige tuin. Zeer vriendelijke ontvangst. Eigenaresse spreekt perfect engels. Hotel enkele jaren geleden gerenoveerd. Grote nette kamer en balkon met leuk uitzicht. Eten in restaurant is voortreffelijk. Michelin waardig. Kleine menukaart met 1 menu €33. Rest a la carte. Maar konden gerechten wisselen met menu. Zeer vriendelijke bediening door jongen uit India. Wij verbleven 5 nachten en dan is de menukaart wel beperkt. Hotel centraal gelegen om de mooiste dorpjes van de Dordogne te bezoeken.

Je ne vais rien ajouter de plus sur l'hôtel que ce qui a déjà été écrit (cadre idyllique, chambre confortable et propre, literie confortable, petit déjeuner bon et copieux, accueil sympathique) mais je préciserai qu'il ne faut pas suivre le gps et bien arriver par la D43.