Gastnutzer
15. November 2023
When we got to the property, we were pleasantly surprised with the interior and decor. And the friendly staff. The beddings, the bathrooms, the vibe, the breakfast - were all really good. Unfortunately, one of the male staff members (Mr. Suleiman) tried to get physical with me later on, coming on to me and forcing to hold my hands, despite my explicit protests. I managed to get to where my room was. Then he tried to get me into the dark hammam room. Luckily my room was nearby, so I quickly ran in and closed and locked the door. Stayed there a few minutes so that he would be gone, after which I could close my windows. But when I went to close the windows, I saw him just looking into my room. This whole experience made me feel terribly unsafe for the rest of the stay, and I didn't dare even leave my room or open the windows, thus tarnishing a beautiful stay in Morocco and Riad Lalla Mimouna up to that point. There were no other female staff members around either that I could speak to or raise the issue with. I do hope that the management will address this issue, so that it is not repeated with other (female) guests in the future. I'm a seasoned traveller, and have also gone on solo trips, but have to say that this is the first time that I have felt unsafe in this manner. I was really hoping to re-visit the property at a future visit and recommending to others, but I won't be doing that now. They have lost a potentially repeat (and loyal) guest due to the unprofessional behaviour of one staff member.
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