Gastnutzer
8. März 2024
Horrible experience!!! We arrived today ( already booked the room, received confirmation/ arrived on time) to be left waiting and finally told that there is no room for us. It was made worse by the fact that there was no one there to manage or oversee the bookings and the guests arriving, and we had to call the guy responsible to talk to him. He continued by saying that there is no room available and he will call us back after he checks with Booking. We were kept waiting for a while. We called him again after not hearing from him just to be met with more of his empty excuses and dismissal . So unprofessional, so disrespectful and so unhelpful. I mean why confirm a booking if you are going to turn us back last minute. Basically, we were left at 5:00 pm on a busy weekend in Marrakech to find a new place. And get this, he was winning about the fact that he will have to pay a penalty to Booking for canceling !! Wooow pooor youu !! I mean the attitude is beyond me ! Since the owner or the manger has nothing but excuses, I wonder what excuses disrespect and his lack of professionalism Reading the reviews, we were not the only ones that experienced this.
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