Southend Hotel

I waited a few days before writing this review because I left feeling extremely upset and disappointed — not just with the hotel, but also with my decision to stay there. This wasn’t a budget stay, so I expected at least a clean room and decent customer service. Unfortunately, that’s not what we experienced. Let me start from the beginning. While we were on our way to the hotel, we had an unexpected transport incident that caused a significant delay. Realising we wouldn’t make it in time for check-in, I called the hotel to inform them. The person who answered sounded quite rude and showed no empathy, even after I explained our situation. In the end, he did agree to leave the key in a safe for us to collect late — something I genuinely appreciated at the time. We rested in the car on the way until 4:30 AM and arrived at the hotel early in the morning. First impressions were mixed: the corridor carpet looked dirty and sticky, but the room itself appeared clean and recently renovated. All we wanted was a few hours of rest after a long and stressful night. However, things quickly went downhill. I woke up with a burning sensation on my ear. Startled, I searched the bed and found two tiny bugs on my pillow. I panicked and squashed them — one left a small bloodstain on the white bedsheet. I told my family when they woke up, but since it was just the morning, we decided to head out for lunch and other activities, hoping it wasn’t a big issue. That night, after returning from dinner, we showered and began getting ready for bed. I was half-asleep when my wife suddenly screamed, “Cockroach!” A medium-sized cockroach was crawling dangerously close to our youngest child’s pillow. It quickly ran away and we couldn’t catch or photograph it. While checking under my own pillow, I found something worse: a fully grown bed bug. I killed it with a tissue, completely disgusted (refer to the picture). Just as we were processing what happened, we spotted another cockroach running from the bathroom to under the bed. That was the final straw. We didn’t feel safe or comfortable staying in that room another minute. With two kids, we spent the entire night in our car, waiting for morning. When we tried to speak to reception, it was still closed. So we dropped the key through the checkout slot and left. This was by far one of the worst hotel experiences I’ve ever had. Poor customer service, an unclean environment and a bug infestation are unacceptable at any price point. I sincerely hope the management takes responsibility, addresses these issues and provides appropriate compensation.

這家酒店整體入住體驗非常不錯。首先，酒店的位置優越，靠近主要景點，交通便利，出行非常方便。前台服務熱情友好，辦理入住手續迅速，給人留下了良好的第一印象。 房間設施齊全，乾淨整潔，床鋪舒適，能夠保證良好的睡眠質量。無論是衞浴設備還是空調系統，都運作良好，提供了滿意的居住體驗。酒店的早餐種類豐富，味道可口，令一整天的開始充滿能量。

ดีมากค่า

在假期酒店昂貴的悉尼，算是經濟實惠。

Handy location, good meals & adjacent shops are great. Accommodation entry is filthy, old & stinks of cigarettes. Room air conditioners very old & noisy.

A large room with a bar fridge as well as a kettle. There is a microwave in a laundry room on the same level as the accommodation. The TV remote appeared not to work, but I wasn't that interested, so I didn't ask for it to be replaced. Very convenient check-in until 10.00 pm, as the accommodation is part of a pub building. On the same site as a small shopping centre, so there's a Woolworths and lots of free parking.

Walking distance to Maroubra Beach. Woolies, bakery, fruit and pharmacy shops right next door. And a great Irish Pub attached. Enjoyed our stay and was very convenient to relatives.

Only complaint was the bed being uncomfortable and not quite level, otherwise excellent stay