Residence Inn Marina del Rey Bewertungen

While I am used to far better properties in terms of facilities and hard product, I still expect welcoming and helpful staff. This is not the case at this hotel. As a platinum elite guest I spend a lot of time and money in hotels and with Marriott particularly. The reception lady who dealt with my check in didn’t even say welcome. She then proceeded to tell me that my rate was too low for an upgrade? I have never heard of this policy before? I travel on corporate rates for work regularly and always receive an upgrade when available. There were upgrades available however I was told I couldn’t have one because ‘my rate is too low’. I’m not sure it’s the job of the receptionist to be telling me my rate is too low. If this was the case (never heard of this at any other Marriott hotel around the world) then telling me my rate is ‘too cheap’ is not the way to go about dealing with the situation. I spoke to the manager who was able to explain with more context and respect but still no clear explanation. While all this happened, the receptionist then proceeded to incorrectly authorise my credit card for the room which was already pre paid. When having this issue fixed the next day, she didn’t even apologise. Yes this is a three star hotel and I don’t usually stay at such properties, however I expect kind and courteous staff at whatever hotel I travel too. This hotel is also not cheap for what it is. The breakfast that is included is very, very basic, I would expect a similar standard at a summer camp. The room was clean and spacious however the shower took a very, very long time to warm up. The gym is decent and the pool looks like it’s in a parking lot, no vibe. But overall this is a three star hotel so what can you expect. I think there are better options for the price point in the area and there is definitely training required for the reception staff member I dealt with at least. I respect that the job is not easy as a receptionist and I always act respectfully, I expect the same basic respect in return. I won’t return to this property, and would never recommend it.