Premier Inn Uckfield

This premier inn is a newer hotel and it shows, no squeaky floors boards, good air conditioning. Friendly and Efficient staff, check in was great - Julie was so friendly and welcoming it was lovely. I had a meal deal booked and had dinner which was fine - very good and the restaurant was busy, staff coped great. Breakfast was also lovely, buffet style and plenty of choice. Great location with a M&S and Home Bargains next door. One of my fave Premier Inns to stay when away. Goodnight sleep, although someone had preset the TV to come on at 11pm as a reminder which turned tv on but luckily I had the volume turned down as learnt this from another premier inn I stayed where the volume was set high. Quite a jump of the TV comes on late in the night. Someone obviously has fun setting the reminders.

I recently stayed at Premier Inn Uckfield for a three-night booking, but due to major issues with the room, my family and I had no choice but to leave after just one night. Serious Room Issues That Ruined Our Stay: • Faulty Air Conditioning & No Ventilation – The air conditioning kept shutting off, leaving the room too cold in the middle of the night. The sealed windows meant we had no fresh air or way to regulate the temperature. • Health Impact on My Family – My partner, who has a disability, struggled to sleep, which severely impacted his health and mobility the next day. My 2-year-old son’s eczema flared up due to the dry air and lack of proper ventilation. • No Resolution Offered – The hotel manager acknowledged the issue but could not provide a proper solution. Their only advice was to turn off the AC, which left us even colder. Premier Inn Refused to Honor Their Good Night Guarantee Despite their Good Night Guarantee, Premier Inn denied my refund request, claiming I "didn’t report the issue immediately." However, their policy does NOT state complaints must be made during the night—only that they must be reported, which I did before checking out. When I called guest relations, I asked to speak to the manager. But I was told "too busy" and would email me instead. However, the email I did receive was not from a manager but from another guest relations worker, who simply repeated the same scripted response. This means my complaint was never properly reviewed by hotel management. I tried escalating my complaint, but Guest Relations dismissed it, ignoring the fact that the hotel admitted the issue but couldn't resolve it. Instead, they gave a copy-paste response and refused further communication. This is NOT Acceptable from a Company That Promises a "Great Night’s Sleep" I booked this stay expecting a comfortable and safe experience for my family. Instead, I was forced to leave early due to their failure to fix the issue, and now they are hiding behind technicalities to avoid refunding me. If Premier Inn won’t stand by their own policies, how can customers trust them? I am now escalating this further through Trading Standards, Whitbread PLC (Premier Inn’s parent company), and other consumer rights organizations. I urge Premier Inn to reconsider their decision and do the right thing.

Pretty much everything about this hotel was good. The room was spotless, the bed was extremely comfortable. The reception staff (I think she's called Julie) was very friendly and helpful. The continental breakfast was delicious, varied and plentiful. We had a slight problem with the TV - it had a software glitch, and was frozen. A member of staff came promptly and fixed it - huzzah! I liked that we could help ourselves to extra tea bags and milk from reception. The system of security keys on all doors is very good. Very handy M&S next door for food shopping before returning home. We will definitely stay here again. An excellent hotel at a reasonable price - keep it up!

Wow, what a tremendous stay we had. The staff were absolutely fantastic! If my wife and I needed anything, nothing was too much trouble and the cleanliness of the hotel was faultless. What a great team you have, they are a credit to the company. Thank you Uckfield, we will be back again in the summer!

I regularly stayed at Premier Inns some years ago. The experience at Premier Inn Uckfield recently was not enjoyable. I booked 2 rooms for single occupancy. My friend has health issues and needs to be warm at all times. We managed to adjust heating to a higher temperature during the early evening. However later that evening it was impossible to adjust temperature and rooms were quite cold. I went to Reception and they said they could override the temperature which they did. However it was then too hot so I returned and asked if they could turn it down to 23deg. The rooms once again became very cold and neither of us had much sleep. I never had this problem when staying at Premier Inns years ago. Why after a certain time could we not adjust the temperature? We left early the next morning. Did not bother with breakfast as not impressed with the experience. Road very noisy from early morning.

Stayed Friday 13th to Sunday 15th December 2024 . Fantastic stay and fantastic staff , food was excellent overall a fantastic stay , but sadly let down on Saturday night by Essex Police stay overnight Saturday, they took over the on Site restaurant.